Hi all, been using these for 2 weeks (releases early in my region), and I’m torn. I LOVE some aspects, and really struggle with others. Perhaps you’ve got some ideas on the issues?
Background: First truly wireless I bought. Coming from Bose QC20i. Top priority for me was ANC and wireless/compact (can fit in a pocket). Overears are too bulky for me.
TL;DR: Absolutely love them if connectivity issues can get resolved. Definitely not for calls. So far, more frustration than enjoyment.
PROS:
- Truly wireless, light and compact (charging case easily fits in jeans pocket)
- I don’t feel like they’re too big, stick out of ears, etc.
- Music and ANC is great. I’m no audiophile, but they beat my Bose QC20s. Everything from classical to EDM sounds beautiful
- The app has great EQ functionality to customise for your pretences
- Battery life - LOVE the charging case
- COMPLY SmartCore fit the nozzle AND fit in the charger case = even better passive NC
- FYIW, they look sleek, as does the case
CONS:
- Correct me if wrong, but I think proprietary charging cable? I try to travel with as few cables as possible
- Phone call quality is awful. I mean downright unusable. I can hear fine, but multiple attempts have shown the mic isn’t capable enough. Multiple times I’ve heard “hello? I can’t hear you clearly,” only to angrily rush to switch my phone to run the call through the phone and then they could hear me fine.
- Connectivity issues is a mixed bag. Earphones are in with ANC on and a podcast playing. Headphone icon and battery life is shown as usual on phone screen (iPhone 7). I pause the podcast and dial a number on my phone, press “call,” it immediately goes out via my phone. I hang up, check Bluetooth settings, earphones are “connected,” play the podcast (to make sure they’re really connected), dial again, goes via the phone. And again and again.
- Phone call comes in, earphones in case. Take out earphones and put them in (hear “connected” and “battery fully charged”), try to answer call, it answers via phone, NOT earphones.
- Occasionally tapping the left bud (to change setting from ANC to non-ANC) doesn’t do anything. I hear a chime that would normally mean it’s changing settings, but it won’t progress out of ANC, or out of awareness mode, etc.
Went to Sony Service Centre today and, infuriatingly, they LAUGHED and said they’ve heard these issues. That I have to occasionally factory reset them (tried, no improvement). Said I could send them in to a technician, but would take over a week and that the technician would only do the factory reset as well.
Any ideas on these issues?
Happy to answer questions on my experience.