[DarwinOSX]

It’s dampened my interest in the Clef if this is how Mytek does things.

 

[vaxick]

Disappointing to hear their customer service is ignoring your emails. Mytek should be communicating with customers whose money they are holding onto. I don't understand why this product keeps getting delayed nor why we have heard nothing about it. Especially when they have no issues taking pre-orders on it .

 

[cardeli22]

It seems I'm the only one in the world who ordered this product.

In fact, I've never seen any feedback from customers. If there are no buyers here on the head-fi, it seems that they are nowhere else.

I don't quite understand what the problem is. If the product is delayed, just say so! Ignoring customers is not a good practice for the company's reputation.

Damn that sucks. I hope you get a response soon.

 

[Newsprint]

I must admit that Mytek's customer support surprised me. I paid for my Clef on January 16, and in February I did not hear a word from them when my Clef will be shipped. My e-mails remained unanswered, my messages in Facebook remained unanswered, my message on their own forum remained unanswered. Mytek promised that Clef shipments would begin in February, but almost half of February passed, and there is not a word that Clef ships to customers. If I did not know that it's an authoritative American company, I would have thought that they conned me. Come on, Mytek, what's going on?

I also purchased back in mid January 2018. Yet every time I reach out for updates, I get no response. I’m just looking for an update on my order - yet nothing back. Horrible service - actually, no service

 

[Newsprint]

Has anyone received their order or at the very least, heard back from Mytek?

 

[yurivv]

Has anyone received their order or at the very least, heard back from Mytek?

I wrote them a few more times, no answers so far. Now I even doubt if this company still exists. I have never come across such a "service".

 

[DarwinOSX]

There go my plans to buy anything from Mytek.

 

[JerseyD]

I met with Mytek reps at CanJam and actually listened to the Clef (sounded great to the point where I asked if I might be able to stock it in my shop). Talked to two different people at different times. One said with confidence that the Clef will begin shipping the first week of March. He said they were supposed to have their shipment from the manufacturing plant already, but there had been a delay for some reason. The other rep was more non-commital, so I tend to doubt that early March date.

 

[Newsprint]

I met with Mytek reps at CanJam and actually listened to the Clef (sounded great to the point where I asked if I might be able to stock it in my shop). Talked to two different people at different times. One said with confidence that the Clef will begin shipping the first week of March. He said they were supposed to have their shipment from the manufacturing plant already, but there had been a delay for some reason. The other rep was more non-commital, so I tend to doubt that early March date.

Thanks for the update - this gives me some insight as to why I still haven’t received my order. Still not sure why they wouldn’t communicate this to anyone that has made the purchase. Furthermore, their site still claims a February delivery date.

 

[DarwinOSX]

Thats just piss poor communications by Mytek. They know people have ordered and are waiting plus don't even bother to reply to e-mails?

 

[cardeli22]

Has anyone who pre-ordered had their credit cards charged? If no I would cancel my order. It would not give me the warm and fuzzy feeling that they would return my emails if there was an issue with the Clef.

 

[cardeli22]

So sad too because I'm originally from Brooklyn and wanted something from a Brooklyn audio company. I can't afford their other dacs, so I was looking at the Clef.

 

[MarkF786]

So sad too because I'm originally from Brooklyn and wanted something from a Brooklyn audio company. I can't afford their other dacs, so I was looking at the Clef.

"Our main strategic design and sales headquarters are in Brooklyn, New York, while most manufacturing and programming R&D is conducted in Warsaw, Poland."

 

[Mytek]

Hello Headfiers

I was just made aware of this thread. I gladly answer QQ about Clef here now.

To be individually serviced quickly via email tech support system please use ticketing system here:

https://mytekdigital.com/hifi/support/

or call 347 384 2687

Best Regards , Michal at Mytek New York

 

[MarkF786]

Hi Michael, thanks for joining the conversation!