[CuriousVoiger]

http://img132.imageshack.us/img132/3380/crop01sy2.jpg

http://img291.imageshack.us/img291/9466/crop02lx8.jpg
http://img81.imageshack.us/img81/4821/crop03hd5.jpg

I was wiping the tips like I did everytime I removed them, and the stalk broke off. I was surprised, I didn't expect to break off like this -- I guess I took their robustness for granted. What's worst I was really enjoyng the sound and it ain't the same without them.

Does someone know if the warranty would cover this instance? I got them from HeadRoom. Spending another $500 for a new pair it's steep.

 

[afobisme]

i think shure will definitely replace them.. probably doesn't cost them nearly $500 to produce, and besides that, people sya it has build quality issues. on top of that, shure is known for great customer service/warranty replacement

 

[Woosh]

whats that shiny white streak in the first pic? did you try to cut them open or something?

 

[CuriousVoiger]

I hope you're right; will email Shure or HR and see what they say.

just handle the stalk with care!

 

[CuriousVoiger]

Quote:

Originally Posted by Woosh whats that shiny white streak in the first pic? did you try to cut them open or something?

it's just the flash light

 

[leng jai]

Haha you fool Woosh.

 

[milkpowder]

Will you need the receipt from your purchase?

 

[afobisme]

Quote:

Originally Posted by milkpowder Will you need the receipt from your purchase?

probably not... shures have a date of manufacture by the jack. it's better to have a reciept though. if you buy the player a year after it's manufactured (and lose your reciept) then you'll only have a 1 year warranty.

 

[Febs]

Considering that the warranty is 2 years and the E500s have been on the market for far less than 2 years, Shure won't require a receipt. You don't need to call or e-mail Shure. Just go to the customer service part of their website, print the return merchandise form, and send them off.

 

[4metta]

I always worry about this happening to my e500s every time I change tips. It's such a long nozzle that it seems it has to be stressed when you do this. Luckily I haven't heard of one breaking yet besides yours. But Shure customer service is fantastic and their warranty is two years. Call them and tell them what happened. I would be surprised if they leave you disappointed.

 

[Sinwerm]

From the pic it looks like such a jagged break , could it have been a crack in the stalk and gentle pressure of cleaning the tips made it break like that ? The stalk is plastic I take ? Hope things work out well for you.

 

[Cirkustanz]

If I bought earbuds for $500, regardless of how good they were, if something like this happened to me, I'd expect nothing less than Milla Jovavich to deliver replacements to me in person.

 

[CuriousVoiger]

on insight the question is: how long before the stalks on the other E500's will break?
I'm afraid is a design issue. I must say I'm always careful with all my stuff, in particular the E500; I've never put them in a sutuation where something like this may happen.

I believe the pressure to the stalk happens during insertion; I had some issues maintaining a proper seal, which is required to fully appreciate the sound, for more than a couple of songs, and kept pushing harder and deeper (to make any doc horrified). here is where the pressure to the stalk happend I believe, I was lucky it didn't break in the ear.

nevertheless it may have been a combination of both pressures from pushing deeper and cleaning that have caused the stalk to break.

I just hope I'll get a replacement, as I can't afford another pair atm.

Cheers!

 

[jirams]

The ragged profile of the break suggests to me that the tubes have been stressed by rotation of sleeves when fitting to the 'phones. I have new e5Cs and must say that I was really concerned at how thin the tube wall is and the stresses encountered when fitting 'foamy' sleeves. Do you get good seals with the sleeves indicatedin your pics ? - these, to me, are really crude and too rigid - the softer sleeves I find seall great without too much pulling and hauling.

Do you screw the tips off of the earpieces every time you want to clean them after every use ? If so I am not surprised that this has happened if the sleeves are at all tight on the tubes.

Commiserations - IanR

 

[monkeymadness]

Please let us know what happens when you send them to Shure? It would help the rest of us.

Wish you the best!