| Originally Posted by kobayashi /img/forum/go_quote.gif ^^ Just cancel the charge with you credit card company. The 30-day money guarantee is stated very plainly on their website and it's easy for your credit card company to verify. Obviously, be sure to send them back using a trackable shipping method and get a signature on delivery. |
| Originally Posted by D20 /img/forum/go_quote.gif Hey everyone, I have been waiting on my Livewires for exactly 77 days (11 weeks) and have been more than patient during this process. I was told when I ordered the monitors that it would take 2 weeks to get them in the mail. Since it's been well longer than two weeks to receive my order, I decided to call and check in on how my order was coming along. I was fortunate to have my phone call answered on the first try and was told by the representative that my ear pieces have been done for a while but that the company has been waiting for two weeks to receive more cables before they can start shipping out completed orders. I was told that the cables should be received by Tuesday and that my order should make it out of the office by the end of next week. I'm not sure how much I buy this- it seems like it could be a convenient excuse to keep disgruntled customers at bay, but I'll keep you guys posted if the monitors do show up. The Customer Service from the CA office has been less than desirable, so I fully plan to take advantage of the 30 day money back guarantee if there are any problems with the monitors. Like svtb15 mentioned, I really want to work with a company and help spread the word about their product, but I just cannot reward a company like this when the CS has been so terrible. Anyways, I just wanted to write for any of you who have had your order in for quite some time and are waiting to hear something. Anyone else called and gotten this story? |
| Originally Posted by Earl L. Neal We actually have looked into the flexible tips for the customs. And, being a monitor engineer, I have had them on my Westones as well some others. My biggest issue with them is their tendency to deteriorate over time becoming less and less accurate to the original impressions, especially if you wear them a lot. I have had my ES3's re-shelled for just that reason. Our lab is on a constant search for a softer acrylic or a silicone that can be used for the canal portion, that will have a better shore value and last longer under extensive wear. We just haven't found that perfect material yet. |
| Originally Posted by PeterDLai /img/forum/go_quote.gif I've been conversing a bit with Earl L. Neal, the monitor engineer for the original LiveWires (and now Fidelity Custom Earphones), and thought that some people might like to know some of the information I've obtained. Firstly, he told me that the drivers in the Fidelity Triples use the same drivers (sourced from Knowles) as the Fidelity Duals, with the addition of a midrange driver crossed over between the other two. Furthermore, I asked him about the possibility of heat-sensitive tips (like those found on Westone's ear monitors) and here was his response: Lastly, he apparently has been developing the Triples ever since the Duals were released over two years ago. FWIW all of his responses were quick and he seems very eager to answer any questions. If I were to order a pair, considering all of the problems people in this thread have been having with the LiveWires CA office, I would most definitely order from Fidelity Custom Earphones (in TN). |
| Originally Posted by Baines93 /img/forum/go_quote.gif Bad stuff... It was coming to them really. So if I need a re-case/dip, can I send my CA LW's to TN? |
| Originally Posted by Khanate /img/forum/go_quote.gif To the company you originally sent your order to, as they're the ones who cashed in your money and has information on your account. |
