Hi Guys, looking for your help!
I bought q-jays from their website, I am in Netherlands BTW, a year ago but didn't use it much because it was a bit harsh for my taste.
Recently I decided to give it an another try and realized that my units are imbalanced, the sound from the right unit is quite smaller than the other.
I checked the connections and the protective filters to make sure, then did all kinds of A/B tests, swap left and right, wearing upside, changing the protective filter left and right, try different sources, and compare with other earphones, but the sound from the right unit is always smaller. So, I emailed to Jays and they send me a copy paste reply to check what I already did, replied back that I did but it's same. Then another reply from Jays with the similar story and stopped to responding to my email. I decided to make a phone call but surprisingly they have no phone number on their web site.
Dear Members, what kinds of measure I can take if they don't responding to your service request? Has anyone had a similar experience?
I hope that this is an issue with the person handling my case and not Scandinavian BS.
Have a nice day anyway!