How can I change window of screen for Zune HD?

[hiroko]

My Zune HD got window crack. I call to Zune support many time. They don't responsible. They toll me to find 3rd Party for fix that.
Oh! The very big company no service about they product. They product was sold as it.

I already knew, Why Microsoft never beat Apple. I never by Zune player again.

 

[Arainach]

Why should MS be responsible for you putting a crack in your player?

 

[hiroko]

Just window screen crack. Throw it away???? 300$????
1 Week Salary????
I don't tell about free fixing.
I already knew. I suppose to pay for fix. But, MS don't fix it.
What you think about this 300$.

 

[Arainach]

That's not the way the modern world works. Modern devices aren't built to be repairable, they're built to be used until broken and then replaced.

 

[hiroko]

Modern devices are for rich guy? It not show "If you a poor guy don't buy it" on the box.

Sorry, I'm a very poor guy. But, I have ears. I can listen the music.

Let MS make a policy "It for rich guy".

 

[kingblind]

These guys should be able to help you.
iPod Repair, iPhone Repair, and Zune Repair

 

[azncookiecutter]

Yeah, cracking the screen, 99% of the time, it's the user's fault. Take it as a lesson and treat your stuff with more care.

 

[RAQemUP]

Quote:

Originally Posted by kingblind /img/forum/go_quote.gif These guys should be able to help you. iPod Repair, iPhone Repair, and Zune Repair

Though they have the Zune HD repair parts as an option, there is nothing there. Also they have not updated their Zune repair services to include Zune HD repairs.

I do agree with the OP though. He knows he is at fault for cracking his screen. But the product is obviously not even close to a year old and even when saying he will pay the cost for a repair from the manufacturer, they are not helping. That is bad practice.

Even when my Cowon D2 screen cracked, Cowon offered to repair it for a cost regardless how long past its warranty it was.

 

[iriverdude]

If you broke it yourself, why should Microsoft replace it?

 

[jonhapimp]

go here
https://service.zune.net/en-us/devices/manage
register your zune and theres an option for cracked screen
online is the way to go
they're phone service sucks **** took many 10 mins and yelling at the phone before i even got an option to talk to a human being apparently if you need to talk to someone
you have to go through the whole ****ing automated process three ****ing times without an option to talk to a customer service rep before they put you through
**** that ****!!!
/rant
anyways just do it online it's a mostly painless service and i'm still a microsoft customer
ps i sent my zune back last friday for faulty battery

 

[darkswordsman17]

OP, where do you live? I have a hunch your location plays a role in this.