[rokkyboy]

I had the same post posted in Head-direct sponsored forum. 
I did not get much response.. so I guess I've posted them in the wrong section.
 
If someone could tell me how I can delete the thread I posted in the head-direct forum, I will delete them =]
---
 
 
 
Hello,
 
I just purchased a HM-801 from a fellow Head-fier EL Ray. 
I received them and it was working fine for about an hour.
 
I tried it both as a DAC, and a Player. They were working fine.
 
Then I had to step outside for a while so I charged it for about 7 hours and when I came back, suddenly it produces no sound, just low volume hiss and noise.
The problem is same whether it is being used as a DAC or a player.
It also tells me that the battery has no power after 7 hours of charging.
I have tried to re-boot the system (already spoke with one of the customer service representatives)
I also tried to take out the battery and re-insert them (few times).
Battery is still not charging.
 
Could this have anything to do with the fact that I'm in S.Korea and the outlet is 220v? 
I know few others in Korea using HM-801 so I do not think that this could be the problem.
 
 
The customer representative also told me that they need paypal transaction page in order to get it serviced. What happens if I cannot provide them? how much would it cost me for repair?
 
I hope I can resolve the problem without sending the unit to China
 
Hope somebody can help!
 
Rk

 

[Nankai]

Hi Rk,
 
You need to find out where the seller got the HM-801 from first. If he directly buy from head-direct.com, please contact head.direct.customerservice@gmail.com for warranty detail.
 
Best,
Fang

 

[rokkyboy]

 
Quote:

Hi Rk,
 
You need to find out where the seller got the HM-801 from first. If he directly buy from head-direct.com, please contact head.direct.customerservice@gmail.com for warranty detail.
 
Best,
Fang

 
I'm in the process of contacting the original buyer and getting the paypal transaction details. Someone at head-direct told me they need them when I phoned them.
 
However, I also hope that I can fix it within sending the unit to China
It was working fine for the first hour.. so I'm really not sure what went wrong. When it was working fine, it was also plugged with power.
 

 

[mrarroyo]

Try something simple by:
 
1) Turning the unit off.
2) Remove the SDHC Type 4 card.
3) Remove the battery and allow the unit to stand at least 5 minutes with the battery removed and the power cord not connected.
4) Re-install the battery.
5) Re-insert the SDHC Type 4 Card.
6) Turn on and hopefully it will work.