Hi, Everyone:
Sorry to hear that you are having problems with the Popular. We have checked out the issue which turns out to be the nozzle size is not fit for the tips. This causes the bad sound quality some of you are experiencing.
I have communicate with Hisoundaudio. We have these solutions for you to chose from:
1) Hisoundaudio will offer their upcoming new Wooden IEMs at 70% off. This is as compensation for your Popular earphone. this would give a price of only $38.7 (USD 129x 0.3 =38.7). This price is including the shipping fee to you. If you accept the offer, you don’t need to return the Popular earphone.
You can refer to the reviews of it attached below.
If you would like to buy the wooduo you must pay hisound directly. The Paypal account of Hisondaudio is: nfyj@vip.qq.com
After you pay, please give me your full name, address, phone number and zip for the delivery in an email to audiophilicreviews@gmail.com or in a PM here.
Please also send the information to my email account: fuzhengyun@126.com
2) of course you can return the Popular to Hisoundaudio directly. Please follow these instructions:
1. It must have a tracking number, After you shipping it, please give us the tracing number in a PM or on ebay.
2.send to this address
Name: Wang hui
Room 301,Building 10th
Baoyuan Area, Xingye Road
Xixiang Avenue
BaoAn District
ShenZhen City
P.R.China.
Post code 518102
Tel; 0086-755 -2791 2991
3.After get your return the earphones, we will refund you, this will be sent once we have got the tracking number from you.
Please write your Paypal account and contacting email account on/inside the envelope
I hope this makes up for the problems you might have
Hisound UK.
2012.9. 20
20/09/2012 14:04
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please see reviews of the wooduo2 here
Mark 2410
http://www.head-fi.org/t/620212/hisoundaudio-wooduo-impressions-reviews-discussion-thread
BIGMAN
http://www.head-fi.org/t/621571/review-hisoundaudio-wooduo-2
Jupiterknight
www.head-fi.org/t/620212/hisoundaudio-wooduo-impressions-reviews-discussion-thread/15#post_8633611