Received my second new HE1000SE today after almost 3 weeks. After the procedure of returning the defective ones.
I guess I have no luck with hifiman.
This time they sent me a factory box, obviously used many times. The box has obviously been opened more than once and looks worn. The factory production stamp is for the year 2022. In the box was a invoice from SPORTIQUE. I bought them from the same hifiman page on amazon though.
There is a strong unpleasant chemical odor coming from the box and the headphones. Maybe it's a cigarette odor, I don't know. The first headphones didn't stink like that.....
There was also a "quality control" slip missing from the box. The cable is also different. In the first ones it was a black cable, in this version the cable is in a hard translucent braid.
I have a question. What did they sell me? A store-bought demo, a refurbished copy? A refund of some kind?
Has anyone had an odor out of the box with new headphones?
They seem to play without question.
But I'm so pissed off that I have no desire to listen to it.
I wrote to hifiman support asking them to comment on the situation.