[Hellenback]

There have probably been some defective iPod batteries so I guess if it hasn't lasted as long as it should under proper use then it's an "iPod battery problem"

I hope you get a reply soon.

 

[zazex]

I'm thinking seriously about getting one of these amps.
 
Any further info from anyone re: customer service and/or battery life issues?

 

[Nightslayer]

I've been promised a new battery but no word since then, will update this thread when he comes through though.

 

[PANGES]

hehe. I've been waiting for my replacement amp since October/November. Hopefully you'll receive a replacement soon though.

 

[dragonfyra]

The battery on my arrow 1G died, and I also accidentally broke the on/off switch (i dropped it the moment i took it out of the box..).
 
Robert sent me a 2G, no questions asked, but he does take a little while sometimes, try sending him another email.
 
 

 

[Hellenback]

I think the battery problems are rare and specifically iPod battery problems not Arrow problems. I owned two Arrows (1G and 4G) without any issues with either.
 
Apparently there's new stock now as a friend received an Arrow he ordered only a short time ago. For anyone needing to contact Headstage/Headphonia (for whatever reason) I've used info@headphonia.com with good results

 

[Nightslayer]

He certainly DOES take a while, problem was reported before Febuary.. but thankfully he's pulled through and made good on his word; I just received an Arrow 4G in the mail with a sent date of 010412(DDMMYY). Not quite what I wanted since I think from reviews I'd prefer the 3G to the 4G, but I'm not complaining, and the simplicity of this product replacement process has made me a satisfied customer.

 

[DNZGamer]

I just ordered a 4G today. Now I am really concerned... seems like people are saying that if I forget to charge this thing I could lose the battery life very quickly. I will remember to keep it plugged in every day.
 
Also, does the 4g have twice the battery life? I see on the website that the specifications now say "30 hours/80 hours" on max and minimum power outputs.

 

[Hellenback]

Not sure how you gathered this as I've never had a battery problem. It's a high capacity 4G iPod battery so how much can go wrong...especially when replacements are offered for $8? If one arrives (or quickly becomes) defective I doubt you'd even be charged that.
 
Don't worry, just enjoy the new amp!