Lorenzo
New Head-Fier
- Joined
- Jun 3, 2005
- Posts
- 47
- Likes
- 0
Has anyone ever had a problem getting a refund from Headroom? It's been greater than 30 days, and I have had NO information as to the state of a pair of headphones I returned to them over a month ago. I have sent a couple of emails, but there have been no replies. At the very least, it would be comforting to know if the cans have been received.
I haven't called them yet, because I haven't had time to during their regular hours (with work and whatnot...) but looks like I'll have to complain via the phone soon. That and I was giving them the benefit of the doubt with regards to waiting up to 30 days with a refund.
All I know is that I definately returned the headphones within my 30 days and that it's been about 6 weeks since then and no mention of them even getting the cans back. It was a pair of Sennheiser HD497, which is a low budget item I know...but $60 is still fairly substantial, ya know?
It's a shame. I am using one of their micro amps and it is a great product. But after this whole deal, I'm no so sure I wanna be buying from headroom anymore. Hopefully the things were lost in the mail or something...at least that way I can file a claim.
This is a fairly long "complaint" I know, but I'm not trying to bash the company, just trying to see if anyone else has had similar experiences, so I can get a feel for the situation. I don't want to come across as being too disgruntled when I call them, ya know? Mods feel free to place this wherever it's supposed to be in.
I haven't called them yet, because I haven't had time to during their regular hours (with work and whatnot...) but looks like I'll have to complain via the phone soon. That and I was giving them the benefit of the doubt with regards to waiting up to 30 days with a refund.
All I know is that I definately returned the headphones within my 30 days and that it's been about 6 weeks since then and no mention of them even getting the cans back. It was a pair of Sennheiser HD497, which is a low budget item I know...but $60 is still fairly substantial, ya know?
It's a shame. I am using one of their micro amps and it is a great product. But after this whole deal, I'm no so sure I wanna be buying from headroom anymore. Hopefully the things were lost in the mail or something...at least that way I can file a claim.
This is a fairly long "complaint" I know, but I'm not trying to bash the company, just trying to see if anyone else has had similar experiences, so I can get a feel for the situation. I don't want to come across as being too disgruntled when I call them, ya know? Mods feel free to place this wherever it's supposed to be in.