[TeamHiFiMAN]

Hello Everybody,
 
We are the Customer Service Team of Head-Direct Corp. (Hifiman) We are here providing any info. of our products.
www.head-direct.com
http://stores.ebay.com/headdirect
http://www.amazon.com/gp/browse.html?
ie=UTF8&marketplaceID=ATVPDKIKX0DER&me=A1GH37DDIGH3L6
 
Besides, any problems from you MUST be resolved immediately from us. Just because we are the BEST team of customer service, you MUST be served with the best service. We are going to be here anytime for your inquiry, so feel free to ask any of us. 
Moreover, if you really are an audiophile or player fans, and always searching for any news and info. of our new products or any update, click the link for more answers: http://hifiman.com/Blog/
Or email us at:customerservice@head-direct.com
We all appreciate it.
 
BEST REGARDS,
Head-Direct Customer Service TEAM

 

[Chawanwit]

Great!!

 

[Happy Camper]

And a damn fine team at that.

 

[TeamHiFiMAN]

Look forward to your inquiry.

 

[TeamHiFiMAN]

Yes, we truly are.

 

[TeamHiFiMAN]

Quote:

Great!!

Look forward to your inquiry.

 

[TeamHiFiMAN]

Quote:

And a damn fine team at that.

Yes, we truly are.

 

[lee730]

You guys have great customer service. My first purchase was a Hifiman 601 which came defective. You guys took care of it ASAP and sent a new unit before I had to sent back the old one. Best of all it was at no cost to me.
 
My second and recent purchase was the RE262. It wasn't for me and the return process was quite easy. Keep up the great customer service .

 

[TeamHiFiMAN]

Quote:

You guys have great customer service. My first purchase was a Hifiman 601 which came defective. You guys took care of it ASAP and sent a new unit before I had to sent back the old one. Best of all it was at no cost to me.
 
My second and recent purchase was the RE262. It wasn't for me and the return process was quite easy. Keep up the great customer service .

Thanks a lot, dude. We are so glad you like it.
We are still keeping going for you all.
The costomer's satifactory is our oil for moving forward. 
Best wishes!!!

 

[skypop]

How do I upload music from my iTunes on my Mac to the 801? Is there a program I need to do this? Thanks.

 

[skypop]

Nobody knows how? Is it possible?

 

[lee730]

Quote:

Nobody knows how? Is it possible?

You need to ensure they are not apple format. If so it will not work. You will need to convert them over to another Lossy format. Normally not a good idea as you will further degrade the quality of your music. Unless you have Apple Lossless (ALAC)? If so then convert them to FLAC. I use Foobar and download the plug ins required to convert between formats. Better to use Lossless than Lossy. You'll have to figure out where your iTunes music is stored as well. This can be a bit tricky. At least that is what I experienced (I hate Apple with a passion).

 

[skypop]

Thanks I'll try that.

 

[skypop]

I Finally figured it out! Thank you for all the help! In case anyone needs it there is a free program that will convert your itunes files to any format, the program is called Mediahuman.com works great, you have to do it song by song but is very fast! My next question is that when i plug my headphones in all the way only the left channel plays! if I dont put it in all the way both left and right work,is there something that can be done to fix this? Thanks in advance!

 

[lee730]

Sounds like something is wrong with the Hifiman. Is it under warranty still? You may want to have it serviced from Hifiman.