Well - I had opened a ticket in which I complained about the Amazon Infinity Units while I and lots of other backers have not received ours.
This is the answer that I have got - I will refrain from commenting it due to my constantly increasing and upwelling anger ...
"Hello ...,
I understand what you are saying and I do appreciate it. We thank you for your support as if it weren't for you and backers like you, LH Labs wouldn't be here.
Gavin has said this was done:
"One of the lessons we learned from the original Geek Out Kickstarter campaign was that if we get the devices into the channel too late, the product fizzles out. It’s like it reaches EOL a year and a half too early. So, with Pulse 2.0, we’ve been trying to strike a balance between delivering all campaign units and launching the product into the channel. Unfortunately, this overlap will naturally cause some consternation. I get it. And I’m sorry for it. But I hope you all, as original backers who really launched our company from the small four person crew we were, can understand that this is what’s best for the company long term.
I’ll commit to you to push Diana and her team to make this overlap as short as possible."
I'm not trying to justify the move with Gavin's words, but wanted to explain the motivation behind it. We're almost to the finish line and I ask for a little bit more patience. Once you receive your unit, I hope you'll think it was worth the wait. I'll do my best to get your unit out in the 2nd batch that will start shipping end of next week.
Again, I do appreciate your patience regarding this."
I have not left out anything but my name and have not altered any single letter.
So - my interpretation which may be right or may be wrong is that (other than written above I cannot hold back my comments)
1) LHLabs does no longer really care if their backers are angry and p.... off. That is when sweet words come into the game to soothe the crowd. The next step (learning from House of Cards) would be "self humiliation")
2) I understand that they need to sell units over regular channels for their MSRP at some Point in time. It seems as if this Point has come according to Gavin. (disregarding backers' Anger)
3) Thinking about this makes me wonder how long the funds they have made through KS and IGG will last? They say they were 4 people before KS/IGG - now they seem to be around 20. So You can calculate how much money they will need just to pay the staff. I don't know how much money they have received from KS and IGG after all deductions - but I wonder how long these funds will last?
I actually do not want to think this through completely - especially since I funded a WAVe and a HPA on top of the Infinity which seem to be still a Long waaay to go in the Pipeline.
I seriously hope that they don't run out of money until they have delivered.
