Sinwerm
100+ Head-Fier
- Joined
- Feb 23, 2006
- Posts
- 298
- Likes
- 10
I thought I should share this opinion of U.E. customer service. I had cracks in the driver housing of my super.fi 5 pros after about 2-4 weeks of use. Sent U.E. an email got a very quick response and an R.M.A. number from Jeanette Coffey on the spot. I sent them back with a short description of the problem and with no questions asked I just recieved a brand new pair. Total time was about 2 weeks.
The cable is the same thinner one , as before so nothing new there. The housing for the drivers does look different to me though , plastic seems a little different color (lighter black than the ones I sent back). So hopefully it's just a bad , isolated batch run I first bought. Also the aluminum case seems better finished also , brighter and the brushing is very nice. All this in a new sealed retail package Fed-Ex delivered Kudos to U.E. Very good C.S.
The cable is the same thinner one , as before so nothing new there. The housing for the drivers does look different to me though , plastic seems a little different color (lighter black than the ones I sent back). So hopefully it's just a bad , isolated batch run I first bought. Also the aluminum case seems better finished also , brighter and the brushing is very nice. All this in a new sealed retail package Fed-Ex delivered Kudos to U.E. Very good C.S.