The pin holes or the clear 2 pin receptacle? The latter can be tightened down, and the whole point of the IEM design is so that the two pin connectors themselves are user serviceable. I'm pretty sure the set screw is the same size as the atom XS modules. Try tightening it. The connector should be designed like a tube spacer/saver so the accessory eats all of the connections from rolling but the hardware side just gets the one-time connection saving it.
when I put in the 2 pin cable they go in the right earpiece without any force and hence there is no snap or friction to keep them in place and the cable comes out of earpiece on slight movement.
Well, I assume the pin module would pull out easily with the cable as a removal "tool" once the set screw is loosened up. Depends on how firm the module is in the housing once the set screw is loosened. I'm sure there's a way. But yeah, when they send modules they may send a specific tool for the retention. Should be free under warranty and user serviceable just like the mesh screen replacements.
With our deign we can have the connectors replaced and back out the next day. Most cases are at no charge and if there is a charge it’s not expensive. Some competitors in our city charge $300 just to look at the damn thing. Incredible the stories I hear.
Some competitors also try to charge for repairs in warranty and charge for shipping the unit back that they failed to quality inspect with over a 6 week turn-around (I'm not mad about it... yes i am) *while gaslighting you*
RCX looks like a nice connector but hard to get cables for, I went with the 2 pin. I went with the Atom X since was told the internal atom is only the stock which is close to red. If you call FIR they are very friendly and helpful.
Despite I almost never change the silver module out of my Xe6 CIEM, I would strongly recommend you go with ATOM X modules instead of internal.
