[MRSallee]

Anyone else have this issue? If I bump the USB-C cable going into the Q3, the phone loses connection -- stops music and the Android prompt for accessing the external DAC pops up again. It's pretty sensitive, can't really handle the device while playing.

 

[Ichos]

Not really.
May be you have a unit with a broken usb port?

 

[corgifall]

Anyone else have this issue? If I bump the USB-C cable going into the Q3, the phone loses connection -- stops music and the Android prompt for accessing the external DAC pops up again. It's pretty sensitive, can't really handle the device while playing.

I haven't run into that issue with the Q3's usb-c port but I have murdered FiiO's stock cables in the past pretty quickly. Try a normal usb-c to usb-c cable if you have one and see if it still shows the same symptoms. If so, I would exchange the Q3 for another.

 

[FiiO]

Anyone else have this issue? If I bump the USB-C cable going into the Q3, the phone loses connection -- stops music and the Android prompt for accessing the external DAC pops up again. It's pretty sensitive, can't really handle the device while playing.

Dear user,

Did you try another APP or do you have another adapter for check?

Best regards

 

[FiiO]

How to better strap the Q3 with the mobile phone?

The Q3 might be interfered when being too close to the phone's antenna area. You could try the following methods to better strap the Q3 with the mobile phone:

 

[MRSallee]

Dear user,

Did you try another APP or do you have another adapter for check?

Best regards

Yeah, tried even with a separate phone and separate USB cable.

 

[FiiO]

Yeah, tried even with a separate phone and separate USB cable.

Dear friend,

According to the phenomenon you described, it seems to be a hardware issue with the USB port of your Q3.

Please try to contact your seller about that first. If the seller fails to help, please contact us again via email with the receipt attached.

Please accept our sincere apology for all the inconvenience bringing to you.

Best regards

 

[Ichos]

Hello fellow headfier's
I have posted my English review of FiiO Q3.
Please have a look if you like

https://www.head-fi.org/showcase/fiio-q3-thx-balanced-dac-amplifier.24740/review/24758/

 

[MRSallee]

Got a replacement unit. Still a lot of play in the USB connection. Initially I couldn’t get it to disconnect by wiggling it, was good for a couple days. But just now began disconnecting with very light touches to the cable. Reseating the cable seems to have “fixed” it but I don’t expect it’ll last long.

 

[FiiO Willson]

Got a replacement unit. Still a lot of play in the USB connection. Initially I couldn’t get it to disconnect by wiggling it, was good for a couple days. But just now began disconnecting with very light touches to the cable. Reseating the cable seems to have “fixed” it but I don’t expect it’ll last long.

May I ask which cable you are referring to as the problem?

 

[MRSallee]

May I ask which cable you are referring to as the problem?

I'm using the USB-C to USB-C jumper cable that comes in the box.

The issue seems to be more with the USB port on the Q3 than with the cable -- there's noticeable play with the connector, but where the other end connects to my phone it's solid.

 

[FiiO Willson]

I'm using the USB-C to USB-C jumper cable that comes in the box.

The issue seems to be more with the USB port on the Q3 than with the cable -- there's noticeable play with the connector, but where the other end connects to my phone it's solid.

The USB-C to USB-C cable is a proven process and the quality is guaranteed.
Could you please confirm if the following information would be helpful to you?
https://fiio.com/newsinfo/450069.html

If your problem has not been solved, you can send a private message to me or FiiO Customer Service to help you solve it!

Thank you.

 

[MRSallee]

The USB-C to USB-C cable is a proven process and the quality is guaranteed.
Could you please confirm if the following information would be helpful to you?
https://fiio.com/newsinfo/450069.html

Yes, pretty confident the USB is connected correctly. Here's a video demonstrating the issue -- touching the cable causes disconnection w/ the Q3 -- and zooming in to show the USB connected correctly.



And here's the same phone + same Fiio cable connected to my xDuoo amp -- a much more vigorous shake does not disrupt it.

 

[FiiO Willson]

Yes, pretty confident the USB is connected correctly. Here's a video demonstrating the issue -- touching the cable causes disconnection w/ the Q3 -- and zooming in to show the USB connected correctly.



And here's the same phone + same Fiio cable connected to my xDuoo amp -- a much more vigorous shake does not disrupt it.

Hi, We will confirm and contact you as soon as possible.

 

[afilen]

Loving this little amp so far, using it as my daily driver without any hiccups!