[Misterer]

I've just received my E09K. I'm all happy and ready to try it out when I noticed a sticker on the box which said I should check on fiio website for the product's authenticity. So I did. The website says it is fake. What???
 
I bought it through "fiio shop" (through amazon.de) which seems to be the same official german distributor that is listed on fio website.
 
I wonder if it's just a software problem.
 
Have you ever used the "Authenticity Check" feature on their site? Did it work for you?

 

[Bytor123]

I've used it for four different FiiO products, all genuine, three bought from Amazon, one from advancedmp3, from the UK

 

[Misterer]

That sucks.

 

[Bytor123]

It does. Contact Amazon? They should reimburse you (in the UK the contract is with the seller of the goods...same where you are?)

 

[Misterer]

I'm just hoping it's just an error and it's all genuine since the overall build/packaging quality seems to be too high for a fake. I'll contact both Fiio and the retailer and see what they have to say.

 

[Bytor123]

Good luck! You did enter the code correctly?! Just a thought...