Exogal Comet loaner program!

Mar 5, 2025 at 6:42 PM Post #32 of 32
Hi there! Thanks for all the comments. I just thought I'd provide answers to a couple of things I saw. Re: The headphone jack. Wasn't an attempt to be "edgy" or clever or anything like that... Our honest assumption of the "Use Case" for the thing was: "Honey I'm going to bed. Can you finish that album with the headphones?" And he'd plug in, catch the last few songs and call it a night. We have to confess complete surprise at the number of people who actually use it first and foremost as a dedicated headphone DAC. Rest assured that any future products will have a jack right up front and use a much better quality amp. Lesson Learned! Re: The remote. We don't like it either and we never did. We assumed it would be used until you downloaded the app and then tossed it into a drawer. We seriously considered not even including a remote (but then we remembered how much Aurender pissed us off when they did that and reversed course!) We're all app guys (because our phones are always with us) and using the app is much more convenient. And the Apps give you more info than the screen does. And you can read it from your chair... We get that a lot of people don't want to use their phones or just buy a cheap iPod ($180 retail) to use as a remote but the customers we're trying to reach use their phones for everything. I'm not trying to insult you if you don't find smartphones and the apps to your taste - I'm just saying that you weren't our target customer when we made this choice. You can't be all things to all people all the time and choices and compromises had to be made. What is really important to us is the sound quality. Please feel free to ask questions or tear me a new one if you want! - Jeff Haagenstad (CEO of EXOGAL)
My opinion is putting headphone on a side was pure genius. Very convenient to plug in and out. To each their own
 

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