May 25, 2005 at 3:38 PM
- May 22, 2005
- Reaction score
- May 22, 2005
I am planning to buy a Etymotic later on
I like ER6 (dont like how 6i or ER4 look).
I have yet to use isolation headphones
but i belive ER6 will be where i start
i feel excited everytime i watch ER6 .
I belive ER6 is amongst the best earphone
(specially if one dosnt like how ER4 or 6i look).
Etymotic dealer in spain told me
Etymotic somehow is afiliated with SONY
they get their piezes from SONY
thats was great surprise... If this is true.
Testing Etymotic custumber service:
Upon calling i got a very nice person on the other side of the line
calmvoice and very good in giving information.
I asked what happen if Etymotic ER6 breake down and if i am in spain?
Etymotic said i just send to them with Fedex or any trackable post service
I didnt have to pay for the courier service if earphone was on warranty.
I asked if it was not on warranty was it expensive to repair?
I was told the most expensive Etymotic have charged for a earphone-repair
was 65 Us dollar ,but normaly is cheaper.
I then asked Etymotic what happen if the eartip that comes with ER6
dosnt fit well?
Etymotic said they will then send several FREE samples of eartip to me
(yes FREE samples )
so they would make sure that the earphone realy fit.
all in all i would give 5 star to Etymotic custumber service in usa.
I also called the custumber service for etymotic dealer in spain
but was not so impressed with the service there.
but they answered my questions:
1. ER6 avaible in spain? = No, only 6i and ER4 avaible in spain
2. Where can i buy 6i in spain then I live in south ? = we dont know
we dont have anyone in south spain you have to keep looking.
(not very impressive answer that one )
but then again it was a unoffisial etymotic dealer in spain so i guess is ok.
3. If ER6 broke down can you repair it?
= No, ER6 is not enought profesional to be repaired from us.
(but etymotic usa repair it)
I think the custumber service for etymotic in spain
was pretty LAME sadly , but the suport in Usa was great.
on other hand i didnt think Koss spain was good either .
And finaly i have a question:
Does of you that have used ER6 for a while
what happen when cable broke (when you hear only on one side of the phone) do Etymotic repair the cable/jack and is that expensive?
if Etymotic have a good service repairing Jacks and cable
i may well go for etymotic sometimes soon.