[digitalfrog]

It shows how much margin they are making on us.

 

[taylorwilsdon]

Yeah, I had a great experience too. I sent in my SE210s and had a brand new retail pair back in about a week. Can't beat that.

 

[Regime|Life]

I sent an email to Etymotic last week Wed and haven't heard anything back from there so I'm pretty disappointed.

 

[charlie0904]

Quote:

Originally Posted by digitalfrog /img/forum/go_quote.gif It shows how much margin they are making on us.

tats pretty much true...

 

[twmrussen]

Quote:

Originally Posted by viperrepiv /img/forum/go_quote.gif what is the process for sending them in? Do you call them first? Or do you just send them in your own box with a letter describing the problem?

Call them up first, tell them what happened. They will give you a number for returns and just send them off with a receipt/invoice.

 

[Topmounter]

Quote:

Originally Posted by viperrepiv /img/forum/go_quote.gif what is the process for sending them in? Do you call them first? Or do you just send them in your own box with a letter describing the problem?

I just printed out the return form from their website and sent them back. I just sent a box with the IEM's, completed form and receipt in it. No notification ahead of time.

 

[Topmounter]

Quote:

Originally Posted by digitalfrog /img/forum/go_quote.gif It shows how much margin they are making on us.

I sure hope so... I'd hate to see them tighten their warranty policy or get out of the IEM business.

 

[RationalGaze]

I lost the Oval carrying case that came along with my SE530. These are out of stock at all the retailers, including Shure themselves

So I called up tech support, and the guy put me on hold, so that he could look if there were any cases lying around. He came back on and said that he found one case.

He then proceeded to take down my name and address and said they will be at my doorstep in the next couple of days, for no charge!

Awesome service.

 

[Bonthouse]

Indeed! Shure CS is The best evar.
Had some problems with my SE210's (broke the nozzle by accident), they replaced them within a week! No questions asked.
After some heavy duty use, the cable on my old SCL4 broke, replaced within a week, no questions asked.
My SE530's right earbud had a loose thingy in it, they didn't notice it the first time, but when I supplied them with some samples where the loose thingy started to vibrate creating noise, they tested it themselves and replaced it immediatly!

Nothing but great things to say 'bout them!