[Topmounter]

I sent my E4C's off last week to the Shure warranty / repair department and hadn't heard anything since... today a brand new set shows up in the sealed retail packaging... no questions asked, no hassle, nothing... just a brand new pair of IEM's and a happy customer

 

[FlyPenFly]

Buy a premium product from a reputable established company, get premium service.

 

[ipodlover77]

Quote:

Originally Posted by FlyPenFly /img/forum/go_quote.gif Buy a premium product from a reputable established company, get premium service.

i heard that if you send your W3's in for warranty they only send you back the IEM's, not sealed up in a retail box or anything.

 

[forsberg]

Quote:

Originally Posted by ipodlover77 /img/forum/go_quote.gif i heard that if you send your W3's in for warranty they only send you back the IEM's, not sealed up in a retail box or anything.

Where did you hear this from? Search the forum for the Westone 3 warranty threads. They got a brand new box as replacement.

But yeah, x2 on the premium company premium warranty comment.

 

[ipodlover77]

Quote:

Originally Posted by forsberg /img/forum/go_quote.gif Where did you hear this from? Search the forum for the Westone 3 warranty threads. They got a brand new box as replacement. But yeah, x2 on the premium company premium warranty comment.

i did, i than read the reply from the Westone rep saying "they get lucky

" Maybe it was a joke, i duno. I thought the rep was being serious.

 

[Mors]

That sounds like the exact opposite of iRiver customer support. Congrats

 

[rsatmans]

Last time I sent my Westone 3 in for service I got a brand new pair sealed in the box including all accessories.

 

[eruditass]

was yours under warranty and did you send the receipt?

I had heard they had become a lot more anal with that stuff. I had bought a used e4c and got a SCL4 no questions asked no receipt just by the date on the plug.. it was sweet.

i haven't listened to them in quite some time (im716) but this thread and another one made me miss their shure-fire mids.

 

[Surrealsky]

wow great service.

 

[analogbox]

Yup. I actually made money because of their fantastic customer service. It's good to know that most of the companies are doing this, too.

 

[Topmounter]

I sent a copy of the Amazon receipt printed on my laser printer.


Oh and they did send me black SCL4's rather than the black E4C's I sent them... but I believe are basically identical.

 

[pkshiu]

I have the same experience, getting a brand new boxed E500 as a replacement when mine broke. Very happy customer.

P.K.

 

[Topmounter]

This definitely makes me much more confident in my recent SE530 purchase.

 

[twmrussen]

Would like to thank shure for great customer service. Sent off my broken SE530s without a receipt and got a brand new pair in 5 days.

 

[viperrepiv]

what is the process for sending them in? Do you call them first? Or do you just send them in your own box with a letter describing the problem?