It was obvious to me it was messed up because I have the masters and they are symmetric with the DDF's.
Didn't make sense why these would not be the same way.
Didn't make sense why these would not be the same way.
We did it guys!Thanks to the keen eyes of some in our community, it has been brought to our attention that the Drop + Ultrasone Signature X headphones have a potential manufacturing error.
We have verified the issue with Ultrasone. Together, we’ve taken corrective actions to ensure this won’t happen again and that Ultrasone provides quick resolution to our customers. Ultrasone asked us to extend their sincere apologies for the inconvenience.
Specifically, the Double Deflector Fin (DDF) is incorrectly placed. While this is clearly visible if the headphone inner ear cups are inspected, the error is not visible on the testing done before shipping. Measuring the headphones is one of the final steps on inspecting a final unit. As the measurements matched the golden samples, this error was not caught before the headphones were shipped from Ultrasone’s facility.
You are able to continue using the headphones as before. Ultrasone will provide new replacement headphones to all customers which will be shipped to you free of charge. Please stand by as we expect the new headphones to arrive in the USA within the next 60 days or so.
While Ultrasone is assembling the new headphones, we have also taken the opportunity to implement some of the great suggestions made by the Drop Community in the form of a few additional updates. The Signature X will now come with additional 4.4mm Pentacon cable in 1.2m length, as well as an additional pair of thicker ear pads.
Again, we truly appreciate the expertise and attention to detail inherent in such an enthusiast community. It ensures we, our partners and the products are the best they can be. We apologize for the inconvenience this is causing and we will do our best to expedite the process.
In the meantime, please feel free to reach out to our support team if you have any questions or concerns at drop.com/support.
Sincerely,
The Drop Team
I'm thinking Ultrasone will be making enough of a batch to replace the first and have some more to sell. I'm glad you feel happy recommending themAgreed, I felt the same way on the Master, Natural, and Pulses as well. Not sure why the black cable just works with these headphones, but it does. I've tried about 5 other high end cables, and every other cable takes away that atmosphere that the black cable seems to have.
@Evshrug , any word on if there will be a second batch/release of Sig X's? I've grown to appreciate them quite a bit. I'm hoping others can enjoy the X's special traits too with a second and third+ release.
Whole unit replacements, extra accessories, pad feedback taken into account... I imagine it's expensive on Ultrasone's part, but definitely a whole-hearted investment into long term trust and good will. I hope they continue collaborating with Drop! I wouldn't say they're burying the lead at all, rather taking responsibility in a big way, and adjusting to the feedback here. My pre-release sample came with three cables, but I didn't get extra pads... seems Ultrasone likes to add the goodies to enhance the value!Yeah, it's cool of them to respond so graciously. Also, not quite burying the lede but close-- they're adding thicker pads and a pentacon cable to the next production batch. My set came with 2 pair of identical pads, so I guess this time the spare pair will now be different. Also cool of Ultrasone to do that. Overall, it's a more customizable offering for the community.
@Evshrug @DROP Are they sending replacement units to everyone who was first run or do we need to email someone for the replacement with proof that ours is installed wrong?Thanks to the keen eyes of some in our community, it has been brought to our attention that the Drop + Ultrasone Signature X headphones have a potential manufacturing error.
We have verified the issue with Ultrasone. Together, we’ve taken corrective actions to ensure this won’t happen again and that Ultrasone provides quick resolution to our customers. Ultrasone asked us to extend their sincere apologies for the inconvenience.
Specifically, the Double Deflector Fin (DDF) is incorrectly placed. While this is clearly visible if the headphone inner ear cups are inspected, the error is not visible on the testing done before shipping. Measuring the headphones is one of the final steps on inspecting a final unit. As the measurements matched the golden samples, this error was not caught before the headphones were shipped from Ultrasone’s facility.
You are able to continue using the headphones as before. Ultrasone will provide new replacement headphones to all customers which will be shipped to you free of charge. Please stand by as we expect the new headphones to arrive in the USA within the next 60 days or so.
While Ultrasone is assembling the new headphones, we have also taken the opportunity to implement some of the great suggestions made by the Drop Community in the form of a few additional updates. The Signature X will now come with additional 4.4mm Pentacon cable in 1.2m length, as well as an additional pair of thicker ear pads.
Again, we truly appreciate the expertise and attention to detail inherent in such an enthusiast community. It ensures we, our partners and the products are the best they can be. We apologize for the inconvenience this is causing and we will do our best to expedite the process.
In the meantime, please feel free to reach out to our support team if you have any questions or concerns at drop.com/support.
Sincerely,
The Drop Team
Well, the replacements need to be built first, then Drop or Ultrasone will email closer to the time they’re ready. I think the minute details will be decided then, but the goal is to make it as painless as possible.I'd like to know this as well. My wife bought these for me and would love to know if she needs to reach out to Drop.
think these sheepskin ones would work?
Free international shipping until April 23, with coupon code USTAXDAY (min order $50, max 5 items). Ties in with our "Take Back Your Tax" promo we just startedI hope customs will be taken into account, so much taxes I've paid to finnish government already as it is, probably need to be able to show up a receipt showing 0€ value or something as proof, it's usually a PITA to deal with if it's not handled properly. But eitherway no point in worrying about these details now.
Stay updated on Drop at their sponsor profile on Head-Fi.
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Guess replacement units coming and we get to keep older units!I’m still keeping an eye out for when Ultrasone has those exchange units ready. Probably still going to be later, but Drop hasn’t forgotten, and there’s going to be more than the first batch for anyone else who wants to buy one.