So I have heard about some problems with the SE530's and that you must send them back to the place you bought them from. I can't seem to find it on their website, but does play.com take returns?
Originally Posted by Luca T /img/forum/go_quote.gif I don't know, you can check it in the section "terms and condition" it's on the bottom of the play.com's page under the phone number!
Read more thoroughly
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I can't seem to find it on their website
Obviously I would have done that first... Then when you press terms and conditions, then general you are given so much text. I have scanned the text several times and can't seem to find any info on it.
Do you actually have some problem with them? Unless they are faulty, play.com will not exchange/refund them. I wanted to return a pair of earphones because they didn't fit me but without any chance. Sold them here afterwards, everyone was happy in the end.
However, if they developed a fault, play.com will have to deal with the warranty.
Hope this helps.
It doesn't mention anything about opening the box etc that I know a lot of suppliers play their face over. Saying that once you've opened it or damaged the box, then it's not re-sellable for them. A lot of the time you obviously have to damage the box to get in there. I've discussed this before with SoozieQ, I wonder where we stand legally regards to it? It's pretty clear on that webpage where we stand legally regards to returning an un-opened box, they haven't got a leg to stand on.
Originally Posted by Mors /img/forum/go_quote.gif That's a very handy link - Thanks.
It doesn't mention anything about opening the box etc that I know a lot of suppliers play their face over. Saying that once you've opened it or damaged the box, then it's not re-sellable for them. A lot of the time you obviously have to damage the box to get in there. I've discussed this before with SoozieQ, I wonder where we stand legally regards to it? It's pretty clear on that webpage where we stand legally regards to returning an un-opened box, they haven't got a leg to stand on.
Mors, about opening the box and trying out the goods.
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Can I insist that consumers who cancel an order within the cancellation period return the goods as new or in their original packaging?
3.58. [size=small]No.[/size] Consumers are under a duty to take reasonable care of the goods while in their possession. The DSRs allow consumers to examine goods they have ordered as they would in a shop. If that requires opening the packaging and trying out the goods then they have not breached their duty to take reasonable care of the goods. In these circumstances you cannot insist that consumers return the goods as new or in their original packaging. You may ask consumers to return goods with the original packaging, but you cannot insist on this.
How can I resell the goods as new if they have been opened and tested by the customer?
3.59. The DSRs do not provide any general exception to the right to cancel on this point. The DSRs do not link cancellation rights with a supplier’s ability to resell items as new.
And restocking fees are not permitted under the 7-day cooling off period. They all like to list restocking fees in the T&C, but the 7-day provision doesn't allow for any restocking fees whatsoever.
EDIT: As far as I'm aware, DSR's only apply when both buyer and seller are located in the UK.
That would be nice - I've gone through a claim against play.com because of my headphones. Unfortunately, this law doesn't apply on the item that for hygienic reasons cannot be re-sold. And that's exactly the case with earphones. You stand virtually no chance..
Originally Posted by cassper /img/forum/go_quote.gif That would be nice - I've gone through a claim against play.com because of my headphones. Unfortunately, this law doesn't apply on the item that for hygienic reasons cannot be re-sold. And that's exactly the case with earphones. You stand virtually no chance..
Hmm, that's a good point. Wonder how the hygeine one stands up :/
I will be buying from these guys.
They have cheap prices, and I email-ed them saying they take returns if under manufacturers warranty which is a big plus for me.
Originally Posted by thechungster /img/forum/go_quote.gif I will be buying from these guys.
They have cheap prices, and I email-ed them saying they take returns if under manufacturers warranty which is a big plus for me.
I bought from here, it's cheaper but you have to check about return policy
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