se7enty7
New Head-Fier
- Joined
- Mar 27, 2002
- Posts
- 35
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Here's a tip about Dell support:
1) call 1-888-660-3355. It is their 'premier support' number, but it will work with any service tag.
2) According to Dell, it is ALWAYS a software issue. They usually want you to format at LEAST once before sending out a service tech.
3) It is pretty hard to void your warranty. In the past 3 years of sending back and dealing with over 400 Dell machines I have only had one full replacement. They usually replace the part, not the machine unless they have already replaced mobo, cpu, ps, etc. which is rare.
4) The 'Dell' tech. people that come to your house are not paid by Dell. They are outsourced. In other words, the tech guy doesn't give a rat's ass what you do to it, he will replace it.. usually..
We had a guy here that put a window into the plastic side panel of a Dell 4100 and the tech just said it was cool and went on replacing the hdd...
I am not suprised they are replacing that front panel... note my first post (second from the top).
se7
1) call 1-888-660-3355. It is their 'premier support' number, but it will work with any service tag.
2) According to Dell, it is ALWAYS a software issue. They usually want you to format at LEAST once before sending out a service tech.
3) It is pretty hard to void your warranty. In the past 3 years of sending back and dealing with over 400 Dell machines I have only had one full replacement. They usually replace the part, not the machine unless they have already replaced mobo, cpu, ps, etc. which is rare.
4) The 'Dell' tech. people that come to your house are not paid by Dell. They are outsourced. In other words, the tech guy doesn't give a rat's ass what you do to it, he will replace it.. usually..
We had a guy here that put a window into the plastic side panel of a Dell 4100 and the tech just said it was cool and went on replacing the hdd...
I am not suprised they are replacing that front panel... note my first post (second from the top).
se7