VicAjax
Headphoneus Supremus
- Joined
- Jan 16, 2004
- Posts
- 4,622
- Likes
- 13
a few weeks ago, my laptop computer broke (gateway... i know, i know
). at first, the tech support folks were nice and helpful.
they sent me a new hard drive. it worked for about a day, then the computer broke down again. obviously, it wasn't the hard drive.
next, i paid $50 to ship it to gateway so they could fix it. a week later, it came back. it was unusably slow, but working. i reinstalled the OS, which helped the speed... until it broke down AGAIN just two hours later, the same exact way it had broken the first two times. obviously, the techs completely failed to repair it.
the tech supervisor assured me they'd cover shipping and send me a new shipping box, stat. in fact, she said it was to arrive today. of course, it didn't.
i called customer service to find out why. i was transferred five times to inappropriate people who couldn't help me. at one point i was lectured that some people wait TWO months to get their computers back from service... and ultimately i was informed that the original supervisor shouldn't have promised me that the shipping box would arrive so soon, and there was nothing they could (or would) do.
i told them (or rather, yelled) that i'll never buy another gateway product.
it seems to me that they're in violation of their warranty assurance to repair their products within a reasonable time frame. at the very least, they were obnoxious, unhelpful and even misleading.
was i expecting too much?
anyhow... i'm
they sent me a new hard drive. it worked for about a day, then the computer broke down again. obviously, it wasn't the hard drive.
next, i paid $50 to ship it to gateway so they could fix it. a week later, it came back. it was unusably slow, but working. i reinstalled the OS, which helped the speed... until it broke down AGAIN just two hours later, the same exact way it had broken the first two times. obviously, the techs completely failed to repair it.
the tech supervisor assured me they'd cover shipping and send me a new shipping box, stat. in fact, she said it was to arrive today. of course, it didn't.
i called customer service to find out why. i was transferred five times to inappropriate people who couldn't help me. at one point i was lectured that some people wait TWO months to get their computers back from service... and ultimately i was informed that the original supervisor shouldn't have promised me that the shipping box would arrive so soon, and there was nothing they could (or would) do.
i told them (or rather, yelled) that i'll never buy another gateway product.
it seems to me that they're in violation of their warranty assurance to repair their products within a reasonable time frame. at the very least, they were obnoxious, unhelpful and even misleading.
was i expecting too much?
anyhow... i'm