OK let's try and help.
Occasionally there are posts on the Chord threads from owners who have also experienced the metal contact plate slipping out of position, but once the plate is relocated the 'click' returns and the switch works correctly again.
Maybe I can find one of those posts, and post the link.
The unusual element in your case, is that having got the ball/switch to work again, that none of the other balls seem to work now.
I think that like
@Kentajalli I am fearing that in the worst case scenario, you may have accidently shorted one of the contacts, and damaged the Hugo2.
However that is a worst case fear, and may not correspond to reality.
You mention that you contacted Chord, but have not received a reply.
That is unusual because normally their support responds quickly:
- How long ago did you contact Chord?
- Did you email to support@chordelectronics.co.uk ? Occasionally owners post to Chord cables by mistake, and wonder why they receive no reply.
@Mojo ideas and
@Rob Watts you have a previously happy Chord owner, currently stuck in Azerbaijan and feeling a bit isolated. Do you have any suggestions about why his Hugo2 is now unresponsive, or what the best way forward would be?