I've been using my HPA4 for about 3 days now (picked it up from UPS on Monday). It was very well-packaged and included all accessories and owner manual. No problem at all setting it up - basically a "plug and play". I did read the manual online before getting the amp, but all the controls on the touch panel are intuitive, so it isn't mandatory that you study the manual beforehand. So far my experience with this amp has been extremely positive. For the record, my source is the Mirus Pro DAC, and my HP is Focal Utopia/Danacable Lazuli Ref (xlr). I have also owned these amps: Headamp GSX MkII, Pass HPA-1. Of course, both of them are extremely good, but having listened to the Benchmark for several days, I honestly believe it betters these other 2 amps -- possibly not by a large margin, but enough that I haven't felt the need to go back. What has particularly impressed me so far is the extreme quietness, resolving ability, transparency and lack of distortion in the HPA4. Of the other 2 amps mentioned, I think the HPA4 comes closest to the GSX MkII, especially in terms of transparency, although I think the HPA4 does sound a little better (at least to my ears). Since I no longer have the GSX MkII, I'm relying on my auditory memory for this comparison. On the other hand, the HPA4 seems definitely more transparent and less "colored" compared to the Pass - which I still have and could directly compare with the HPA4. I now feel that the Pass sounds a bit too warm for my taste. Not to say that the Pass is not a good amp (which it definitely is) -- and many people may prefer a warmer tube-like sound, depending on the source. If you already have a GSX MkII, it may not be worth moving to the HPA4, which could be considered a lateral move, at least in terms of sound quality. The HPA4 has a smaller footprint, a better stepped attenuator, and a few other features that may lean one to favor the HPA4 over the GSX.
My bottom line -- the HPA4 is every bit the reference HP amp that Benchmark has claimed it should be. This amp is definitely the real thing and is no hype Benchmark has scored a true home run with this product. I can't claim that it is the very best or ultimate headphone amp, and would have to defer any opinions to professional reviewers who are able to make comparisons with other amps. Likewise I was not able to evaluate the HPA4's performance as a pre-amp, since I only have a headphone based system.