Balanced Stereo Plug Stuck in my New Woo WA22 :(

[rocknrolldoctor]

Just received my new Woo WA22 and tried to removed the Neutrick 4 pin XLR Balanced Stereo Plug and its stuck..
How do I unplug it?
I'm new to balanced and the other plugs I see have the release on female end (Amp End)

 

[fatcat28037]

Very strange, I have a 22 also and haven't experienced your problem. You should be able to simply pull the plug straight out. You're right only the female has a lock. Out of curiosity is it an I/P or O/P Plug?

 

[rocknrolldoctor]

I don't know what a I/P or O/P is
 
This is the plug I have
http://www.markertek.com/Connectors-Adapters/Audio-Connectors/XLR-Connectors/Neutrik-USA-Inc/NC4MX-HD.xhtml

 

[rocknrolldoctor]

Woo got back to me..
I really not to happy on what I thought was going to be a happy day..
 
Seems he installed Non Latching Jacks that must be used with Non Latching Plugs?
 
Seems I have a take a part my new amp and push on the LATCH! with a small pin to unlatch the plug..
 
I have searched all over and can't find any Non Latching Plugs, I can only find Non Latching Jacks..
 
Anyone know where they sell these Unicorn Plugs?