navii
100+ Head-Fier
- Joined
- Oct 8, 2010
- Posts
- 474
- Likes
- 157
UPADE POST 6
I just need to vent. This company seems to be well regarded. Boggles my mind why they dropped the ball with me.
short version: Ordered headphones from them 10 days ago, had to issue a PayPal dispute (after 9 days) as headphones not shipped (2-3 days website said) and they are completely ignoring my contact attempts. Now wondering if they will do anything about the PayPal dispute or continue to ignore me.
Sunday evening I ordered some Yamaha HPH PRO500 headphones from them. Monday I receive a polite email from Penny saying she wants a copy of my drivers licence and utility bill to prove my identity as the credit card address I used does not match up.
I used PayPal not credit card. At this point I realised that I requested a different delivery address (work) than my home address. I explained this to Penny and asked her to post the headphones to my home address. (Also, personal note, no way in hell im giving somebody I dont know personal information that will make identity theft easy for them.)
On Tuesday I received a confirmation from Penny saying all has been sorted out and she is having the headphones dispatched.
Not having received any shipment confirmation by end of Wednesday I emailed them asking when should I expect dispatch as the website said 2-3 days. No reply #1.
By end of Thursday I decided to check their website to see perhaps the shipment times have changed. They hadn't, but the price dropped. So I sent off another email looking for my headphones and a discount since they have not sent them by the stated timeframe. No reply #2.
Sunday evening I use their web form on their website asking again about the dispatch. No reply #3.
End of Monday I have enough and lodge a dispute with PayPal.
As of end of today I still have no reply to anything.
With avery attempted contact I got an automated response saying they will reply within 24 hours. Thus I made sure I waited 24 hours before emailing them again.
I have dealt with random strangers on head-fi and I never got burnt, yet here is a professional company, just taking my money and running.
I just need to vent. This company seems to be well regarded. Boggles my mind why they dropped the ball with me.
short version: Ordered headphones from them 10 days ago, had to issue a PayPal dispute (after 9 days) as headphones not shipped (2-3 days website said) and they are completely ignoring my contact attempts. Now wondering if they will do anything about the PayPal dispute or continue to ignore me.
Sunday evening I ordered some Yamaha HPH PRO500 headphones from them. Monday I receive a polite email from Penny saying she wants a copy of my drivers licence and utility bill to prove my identity as the credit card address I used does not match up.
I used PayPal not credit card. At this point I realised that I requested a different delivery address (work) than my home address. I explained this to Penny and asked her to post the headphones to my home address. (Also, personal note, no way in hell im giving somebody I dont know personal information that will make identity theft easy for them.)
On Tuesday I received a confirmation from Penny saying all has been sorted out and she is having the headphones dispatched.
Not having received any shipment confirmation by end of Wednesday I emailed them asking when should I expect dispatch as the website said 2-3 days. No reply #1.
By end of Thursday I decided to check their website to see perhaps the shipment times have changed. They hadn't, but the price dropped. So I sent off another email looking for my headphones and a discount since they have not sent them by the stated timeframe. No reply #2.
Sunday evening I use their web form on their website asking again about the dispatch. No reply #3.
End of Monday I have enough and lodge a dispute with PayPal.
As of end of today I still have no reply to anything.
With avery attempted contact I got an automated response saying they will reply within 24 hours. Thus I made sure I waited 24 hours before emailing them again.
I have dealt with random strangers on head-fi and I never got burnt, yet here is a professional company, just taking my money and running.