Astell & Kern Kann MAX

[pajjap]

Would there be new official updates for the tidal and qobuz or do we have to rely on sideloading apps?

 

[Andy999]

Hallo zusammen.
Ich habe mich hier angemeldet, da ich ein WLAN-Problem mit meinem neu erworbenen Kann Max habe.
U. a. nutze ich auf meinem Kann Max den Streamingdienst Tidal und Amazon. Die WLAN-Verbindung ist bei der Nutzung der Streamingdienste sehr schlecht. Es kommt zu Aussetzern und man sieht auch, dass die Verbindung sehr schwankend ist. Die Entfernung zum Router ist nicht weit (ca. 1-2 m). Alle anderen Geräte haben einen super Empfang. Nach Durchsicht in diesem Forum habe ich bereits eine statische Verbindung mit 2,4 GHz hergestellt, jedoch ohne Verbesserung.
Ich muss immer erst die Dateien herunterladen, damit ich diese vernünftig und ruckelfrei hören kann. Der Download ist nach meinem Empfinden aber auch sehr langsam im Vergleich zu anderen Geräten.
Hat jemand noch eine Idee, woran dies liegen kann?

 

[Pashmeister]

Anyone with issue with lag with qobuz? No issues with song stuttering, thankfully. It’s just that typing in the search bar can be a little frustrating.

Qobuz is so slow it’s essentially not usable.

@JasonNYC is it a known issue?

 

[alemaosgp]

Anyone with issue with lag with qobuz? No issues with song stuttering, thankfully. It’s just that typing in the search bar can be a little frustrating.

After the new update (8.1.1.0) the Qobuz became extremely slow. It seems the new version is too heavy for the weak hardware of Kann Max. This version is a disaster and almost bricked my KM.

 

[pajjap]

After the new update (8.1.1.0) the Qobuz became extremely slow. It seems the new version is too heavy for the weak hardware of Kann Max. This version is a disaster and almost bricked my KM.

That sucks. If only qobuz would try and optimize it, though I’m sure they won’t.

 

[JasonNYC]

Qobuz is so slow it’s essentially not usable.

@JasonNYC is it a known issue?

The posts today are the first I am hearing about this. I will follow up with the dev team and get back to you.

I assume the previous version of the Qobuz app was ok and did not have any of the same issues you are experiencing with 8.1.1.0?

 

[pajjap]

The posts today are the first I am hearing about this. I will follow up with the dev team and get back to you.

I assume the previous version of the Qobuz app was ok and did not have any of the same issues you are experiencing with 8.1.1.0?

I have the version that’s with the latest update. That’s where I noticed the lag. Is there an upcoming update too for the latest tidal app?

 

[pajjap]

There’s new updates for the services particularly for Tidal and Qobuz users. So far tidal is okay. Qobuz is really slow though. Will wait for it to settle and will report if there’s any improvements.

Update:

-I just noticed that Tidal is not the latest version that’s on play store. It is working pretty well though. You can notice that the hardware is definitely outdated especially during initial opening of the app when the album covers are loading on the home screen. But definitely usable. I hope it gets the latest update though with no MQA format.

-Qobuz takes a long to time to initalize on startup. When playing a song, it stutters for a bit and then works normally. It is definitely slow in comparison to Tidal. Hopefully this gets fixed in the next update.

 

[anandgiridhar]

Hi @anandgiridhar

There is a bug in the Roon Arc app. In order to update it, you will need to delete the currently installed app and install the new version. Unfortunately that will erase any downloaded content and settings for the Roon Arc app. This will not affect any other app. To delete the app, you will need to click on the icon next to the Roon Arc app and select delete from the menu. Roon is aware of the issue we are experiencing and is working on a fix.

I believe there is also an issue with the Spotify app and we are expecting an updated version to be added to the download tab sometime in the next week.

@JasonNYC
This spotify download update is still a problem as of last week (and so is Roon, though not as important). The installation does'nt work with error parsing the package. Request if you can ask the app team to please check. Thanks a lot.

 

[JasonNYC]

@JasonNYC
This spotify download update is still a problem as of last week (and so is Roon, though not as important). The installation does'nt work with error parsing the package. Request if you can ask the app team to please check. Thanks a lot.

Thank you for letting me know. New app updates are going to be pushed out around the first week of January according to the current schedule. I will check to see if they can be pushed out sooner.

 

[longknives]

I picked up the Sennheiser momentum 4 wireless earbuds but was unable to get them to pair, they were not even discoverable.

Is it even possible to get wireless earbuds and the Kaan Max to play together?

 

[pankaj1431]

I picked up the Sennheiser momentum 4 wireless earbuds but was unable to get them to pair, they were not even discoverable.

Is it even possible to get wireless earbuds and the Kaan Max to play together?

SW in AK Kann Maxx is very pathetic. Even getting a stable wi fi connection is not possible.

 

[longknives]

SW in AK Kann Maxx is very pathetic. Even getting a stable wi fi connection is not possible.

Thanks for the info.

 

[Andy999]

Anfang August hatte ich schon einmal von meinen WLAN-Problemen berichtet. In der Zwischenzeit hatte ich meinen Kann Max beim Lieferanten reklamiert und zurückgeschickt. Dieser kam dann nach Prüfung durch Astell & Kern mit der Antwort zurück, das sie keinen Fehler feststellen konnten. Der Fehler wäre wohl an dem Aufstellungsort meines Routers zu suchen. Auch mein Hinweis, dass ich dies an einem ganz anderen Ort ausprobiert habe, blieb unberücksichtigt.
Vor einem Monat habe ich von meinem Vodafone Kabelrouter auf einen Telekomanschluss mit einem Speedport-Router gewechselt. Obwohl dieser Router nun an einem ganz anderen Ort in meiner Wohnung hängt, habe ich nach wie vor WLAN-Probleme, selbst wenn ich den AK direkt vor dem Router platziere.
In den letzten zwei Wochen war ich im Urlaub und habe meinen AK mit einem Beoplay95 über Bluetooth betrieben. Was soll ich sagen, eine reine Katastrophe!
Ständige Aussetzer selbst bei gespeicherten Musikdateien. Und ja, der Player war immer in unmittelbarer Nähe des Kopfhörers und ich saß auch in keiner Trafostation.
Ich kann pankaj1431 nur zustimmen, die Software, WLAN und Bluetooth sind sehr erbärmlich.
In allen geschilderten Situationen habe ich jeweils auch meinen FIIO M17 ausprobiert, ohne jegliche Probleme.
In der Preisklasse des AK Kann Max sollte man eigentlich mehr erwarten können!!!

 

[anandgiridhar]

Thank you for letting me know. New app updates are going to be pushed out around the first week of January according to the current schedule. I will check to see if they can be pushed out sooner.

Thanks a lot, @JasonNYC !