[uncle b]

I have a few-year-old pair of Westone UM2 that are my absolute favorites. Recently, when replacing the comply tip on the left one, I noticed the clear, plastic stem that the comply tip slides onto had sort of twisted, I have no idea how or why. Sound quality seems to not suffer but the stem looks like it is weak, and may eventually snap off or crack in half. I notice it looks like the stem piece is glued on to the body of the earpiece. Has anyone had a stem repaired or replaced on a UM2. I know I have had some incredible customer service from Westone before with various cable issues and such. Let me know...

 

[p0wderh0und23]

Send me a PM and I will see that you are taken care of.

- Doug

 

[ClieOS]

Customer service in working, nice!

 

[uncle b]

Westone=THE BEST CUSTOMER SERVICE.

 

[Ojsinnerz]

Wow. Now I believe why they said Westone has an incredible service.....