I must speaking about Apple's really, really excellent support and customer service.
After almost 6 months with my APP2, 3 days ago, on Tuesday morning, the earphones are dead and the case too, so I can't connecting anything or seeing status of the case or earphones (in all my 5 Apple devices). I trying charging the case (wirelessly and cabled) but nothing is happening. Resetting case isn't working either.
So, I calling Apple support and next day (Wednesday) they coming to my house for collecting the APP2 (case and earphones). Shipping is express service, so my unit arriving next day in Apple in Czech Republic (yesterday, Thursday). The same day, at about 12:15 afternoon, I receiving one email saying they receiving my APP 2 and will looking and repairing if necessary. Then about 1,5 hours after I receiving other email saying that they repairing my APP 2 already and shipping soon. The same day (yesterday, Thursday) they sending back my repair APP2 by express shipping too.
Today, I receiving the repair unit. They explaining in the notes that they replacing both earpieces only and doing nothing to the case.
All is working perfectly now. And all of this in 3 days! Very impressive!!
But the best thing, and BIG surprise, is that from the first day, in my case, the old APP2 connecting to my Panasonic OLED TV but volume isn't sufficiently loud at all like with my AP 2 and AP 3, but isn't big problem for me because is usually 90% I'm using AP3 only with my TV, but not great the 10% when I want using the APP2. The replacement earpieces aren't only connecting perfectly to the same Panasonic TV, but volume is even more loud than AP2 and AP3, so at 20 setting (out of 100) is already very sufficiently loud (before, with first APP2 pair, I going to 100 volume setting and isn't even loud like is at 15 now). Great!
This isn't the first time that I receiving excellent service from Apple, but this time everything finishing in 3 days is really very remarkable, specially when Apple isn't saving money and is using the more expensive express shipping option (one day) in both shipments. In my 23 years as Apple customer is great seeing that customer service and support are still first class. This isn't true of so many other companies.
EDIT: By the way, I don't paying extra for Apple Care when I buying my APP 2, and never having Apple Care in the past either.