Sir, I initially misunderstood, and had the erroneous impression you *had* already tried different, new 12AX7 tubes.
I understand now you *only* switched the location of the two original 12AX7's in the unit.
The way it is constructed, the Studio-Six phono preamp has a gain stage of *BOTH* L&R channels in *each* individual 12AX7 tube. So, in fact there are *not* a single dedicated individual L or R channel stages in each tube, rather each individual tube has an L half and an R half inside of it.
Therefore.... if one channel is weak within *either* of the 12AX7 tubes, then swapping the 12AX7 tubes between socket positions would *not* change the channel in which the imbalance occurs.
The next thing to be done, would be to obtain a known good 12AX7 tube and alternately try this new tube in each of the existing 12AX7' sockets --in this way we can know for sure if one of the 12AX7 tubes is bad.
Please contact your dealer with this information, and he/she should be able to supply you with a new 12AX7 for this test.
Most likely, this will reveal one of the two 12AX7's is indeed at fault and causing your level mismatch problem. If this is found no to be the case, however, ALO is ready to assist further to get your unit repaired.
I apologize again for my misunderstanding, and thank you again for your patience and assistance in diagnosing your unit.
As soon as you are able, let us know what you discover by trying a new 12AX7 tube.
--Thomas