Hi everyone, Danielle from ALO here. I just want to extend an apology to those who have been lost in the shuffle of e-mails, and explain how we've recently simplified the process so that you will be better served in the future.
We just introduced our new website last week, and one of the major changes to the platform is our e-mail contact form. On our previous website, we had a number of e-mail addresses (five total) that were moderated by myself, Ken, and Valivann. Three of these e-mail addresses were forwarding directly to Ken's main inbox. We were experiencing many issues caused not only by spam filtering, but by repeat e-mails that were sent to one or all of us, making it confusing as to who had been answered and when. To clear up the confusion of multiple e-mails getting lost due to them being sent to multiple people, we now have a single contact form that submits your query to our main account. We allow you to choose only one department to send the e-mail to so that we can better track each point of contact, rather than having multiple contacts across e-mail accounts and moderators. For this reason, we ask that you please no longer use the "@aloaudio.com" or "@gmail.com" e-mail addresses to establish contact. We are trying to inform people of this change to make the process go as smoothly as possible.
That said, please feel free to use the contact page on our website to reach us, and if you do not receive a response within 48 hours, give us a call at the 32 Ohm Audio retail store, or contact me directly at danielle@aloaudio.com. We appreciate your support and patience as we try to serve you better. Only a handful of people (literally, five) are behind ALO Audio, so we understand the importance of customer relations. You all are the reason we get to do what we love and bring awesome new gear into the world, and we will always try our best to keep you happy!
Sincerely,
Danielle
ALO Audio