[cantsleep]

i had my 701 sent in for a repair and it came back to me cosmetically damaged. what the... iron grille is severely damaged on left side and one on the right side is missing. another thing is that plastic parts on both cups have some damaged as if it had been pulled by a wrench or something..

since it has been less than 6months, i thought it would be covered by warranty. but no, i had to pay a little less than $100 for a repair.

what is this

 

[abs@nilenet.com]

That would be unacceptable, IMHO, and I would send them back and have those issues addressed. In addition, I would also ask for an explanation on the fees. Good luck!

Happy Listening!

 

[vcoheda]

that's horrible. what was wrong with it.

got any pics?

 

[cantsleep]

and two screws are missing..

 

[vcoheda]

they treated it like a piece of meat.

when you sent it in, did you mention that it was under warranty or maybe you have to show proof of purchase (receipt or something) to avoid charges.

either way, that is crap customer service. you should complain. can't hurt.

 

[Fitz]

What ****ing gorilla did they assign that repair job to?

 

[GlorytheWiz825]

Yikes. That is some customer service. Call them up to complain and ask for replacement pair. That is a terrible repair job.

 

[xnothingpoetic]

You should demand a refund and a replacement pair (or fix what they screwed up).

 

[cantsleep]

yeah, i just told them to just send me the parts so that i can just do it by myself. ill see how it goes.

 

[vcoheda]

wait. one side is missing the grill entirely. What. how could they possibly send it out like that.

so they charged you $100 to destroy your headphones. i must be missing something.

this is almost unbelievable. i mean, they look completely ruined.

 

[Rise To The Top]

Did you send them to Fitz? Why would you do such a thing, you know he doesnt like K701s...

 

[kg21]

I guess AKG repairs has followed the AKG parts department and gone down the toilet.

 

[The Other Allen]

Did they think you wouldn't notice? Wow.

 

[cantsleep]

Quote:

Originally Posted by Rise To The Top /img/forum/go_quote.gif Did you send them to Fitz? Why would you do such a thing, you know he doesnt like K701s...

i actually thought of Fitz right after the discovery

 

[TheMarchingMule]

Quote:

Originally Posted by cantsleep /img/forum/go_quote.gif i actually thought of Fitz right after the discovery

Haha! Well idk, is something that noticeable defined as a discovery?

Anywho, back on topic. My K701 suffered that kind of damage (deep gouges in one side of the cup), but I still managed to sell them on Head-Fi, albeit a slightly lower price than other pristine K701s being sold at the time.