Alucard77
New Head-Fier
- Joined
- Aug 12, 2010
- Posts
- 21
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- 11
Hi All,
So I have been doing some research on ACS, and I think I want to get a pair, but I am very confused by the answers I am getting from ACS in the US.
I called the ACS in the US to ask them some questions in regards to getting a custom mold for my Mc5s. This is how the conversation went:
a- I have the Mc5 iems and I was wondering if I can get the mold to be over the ear, instead of hanging?
ACS US Answer: I am not sure sir. I think that the if your iems are hanging, then the molds are hanging only, but I really don't know.
b- I saw online that I can get a mix of colors in the sleeves, is this possible?
ACS US Answer: I have not heard of that, so I am not sure. I am sorry.
c- How does the proccess work, I get a mold and ACS will contact me after they get the mold?
ACS US Answer: Yes sir. Most likely it will be me who will contact you.
" title="
" width="1" />d- How long do the molds take to complete?
ACS US Answer: 3 weeks.
So I am really confused here. I hate when I talk to customer service and they answer with I don't know. That is not much of an answer. Can you get some one who knows? I am about to shell out $100 here for a pair of custom items. Can you please know?
It is really making them not trust them at the moment. So could you guys answer the above? Can I turn my hanging earphones to over the ear with the mold? Also, it seems that the process is now 3 weeks vs. 2 weeks which is ok. However if it takes 3 weeks every time a remold is needed, I hope it fits well the first time.
Also, I know most people here are from the UK. So I wanted to get some feedback from people in the UK and the US. I wonder if the US is new at doing this and have no clue on what they are doing yet. This scares me a bit. So could you please state the following
1- Where did you buy your molds? US or UK
2- Did you have a tight fit/proper fit?
3- How was the client service?
I just want to make sure I am not doing something dumb.
Thank you,
So I have been doing some research on ACS, and I think I want to get a pair, but I am very confused by the answers I am getting from ACS in the US.
I called the ACS in the US to ask them some questions in regards to getting a custom mold for my Mc5s. This is how the conversation went:
a- I have the Mc5 iems and I was wondering if I can get the mold to be over the ear, instead of hanging?
ACS US Answer: I am not sure sir. I think that the if your iems are hanging, then the molds are hanging only, but I really don't know.
b- I saw online that I can get a mix of colors in the sleeves, is this possible?
ACS US Answer: I have not heard of that, so I am not sure. I am sorry.
c- How does the proccess work, I get a mold and ACS will contact me after they get the mold?
ACS US Answer: Yes sir. Most likely it will be me who will contact you.
ACS US Answer: 3 weeks.
So I am really confused here. I hate when I talk to customer service and they answer with I don't know. That is not much of an answer. Can you get some one who knows? I am about to shell out $100 here for a pair of custom items. Can you please know?
It is really making them not trust them at the moment. So could you guys answer the above? Can I turn my hanging earphones to over the ear with the mold? Also, it seems that the process is now 3 weeks vs. 2 weeks which is ok. However if it takes 3 weeks every time a remold is needed, I hope it fits well the first time.
Also, I know most people here are from the UK. So I wanted to get some feedback from people in the UK and the US. I wonder if the US is new at doing this and have no clue on what they are doing yet. This scares me a bit. So could you please state the following
1- Where did you buy your molds? US or UK
2- Did you have a tight fit/proper fit?
3- How was the client service?
I just want to make sure I am not doing something dumb.
Thank you,