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- Feb 11, 2008
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ibasso has a us distributor and us retailers. recently my dx90's headphone jack got loose and positional in terms of keeping proper contacts for 2 channels. i contacted ibasso, they referred me to their u.s. distributor, which in turn referred me to the retailer from whom i made the purchase. furthermore, the distributor followed up in several days to inquire whether i'd been helped by the retailer. when i said i hadn't heard back from the retailer, the distributor gave me an alternate email address. after using that i received an rma number, and i'm told i'll be getting a new unit.
what will happen if i buy an ar-m2 and have a problem? do you think ar will pay attention when they don't even show the dap on their own website? if they don't care about their product, why should we?
Fair enough, but many, many, many head-fiers have purchased directly from iBasso in China, myself included (a 2nd-batch DX100, in my case).
Again, I'm not disagreeing with you, though.