AJHeadfi
100+ Head-Fier
- Joined
- Dec 8, 2012
- Posts
- 493
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- 24
This is feel good stuff. I won't shy away from Focal in the future.
IMO, they're trying to push this opportunity to enhance their brand a little too hard here. That being said, it's good that they've come clean and are trying to resolve the issue at hand.
Does anyone have any details on the nature of the problem with the case though? I am really interested in finding out how a case issue caused this type of problem.
I could think of better ways to promote a product than send out a mass letter saying there may be a problem with that product.
At least they're being proactive instead of hoping the problem just goes away on its own. I'll give them credit for trying to take the high road, but I'm not about to run out and buy one of their products as a result.
I was responding to the other posters claim that they were using this as an opportunity to promote their products.
The company wanted to say something better than "We messed up, here's a new case." If I owned a company, I'd want to make the email like they did, as it comes off a lot nicer to the consumer instead of saying that they had a defect.I was responding to the other posters claim that they were using this as an opportunity to promote their products.
My issue is that they created this huge essay filled with gobs of extraneous fanfare (you get two paragraphs in and they still haven't even told you there's a problem yet), when the entire email could have been cut down to about 10% in length and still conveyed the same amount of information about the defects. I personally find it to be annoying to read.
I was responding to the other posters claim that they were using this as an opportunity to promote their products.
My issue is that they created this huge essay filled with gobs of extraneous fanfare (you get two paragraphs in and they still haven't even told you there's a problem yet), when the entire email could have been cut down to about 10% in length and still conveyed the same amount of information about the defects. I personally find it to be annoying to read.
Or maybe they sabotaged their own headphones in order to spout this extraneous fanfare?