EDIT - This situation has now been resolved. Ultrasone have now sent out a new replacement pair of Pro 900i headphones. They were very apologetic and quick to post them out with tracking. I've been having trouble with Ultrasone's customer service and noticed some similar posts on here where...

I am crazy impressed with how helpful MrSpeakers customer support is. After I had to have my pair of Aeon Flows replaced, the local distributor in my country neglected to return the black tuning pads with the new pair. I wrote to MrSpeakers to ask if it would be possible to receive a pair of...