Reviews by williamtdr

williamtdr

New Head-Fier
Pros: Great overall build quality, long cable, stress relief on plug, large sound stage
Cons: Plug breaking after four days of use, poor support/warranty, ear plugs get uncomfortable with long periods of use
Bought a pair of these this last week from an eBay seller - new in box, several available, for USD $175 with no tax and free shipping. Not bad!
 
My M-100s were in for repair (needed some screws replaced). I was temporarily using my old HDJ-1500s, but was appalled at how bad the sound stage was, and wanted something similar to the sound of my M-100s was, preferably more portable. So I settles on the T10is, which my first pair of high-end IEMs. The sound is awesome for their size, although in some songs the mid come across a bit too strongly. If you want an in-depth look over of the sound quality, I suggest reading one of the other reviews who are much more qualified than I am to judge. However, coming from my M-100s, with the bass filters on I was really pleased with how similar they sounded.
 
Four days into having these, I took them out of my pocket from the drive to work to find that the headphone plug was broken in half at about a 45 degree angle, at the halfway point with the barrel exposed. I have since been able to bend them back into about a 10 degree angle or so, and they still sound fine. But now I have to worry about these breaking off in the jacks of my devices, and I can't keep them in my pocket anymore if the plug will break completely - thus negating the purpose of being a more portable quality set for me.
 
Furthermore, RHA refuses to help with the problem since it wasn't purchased through an authorized retailer. I work for a company that makes a lot of devices, and when something like this happens we'd want to do everything we could to both help the user and then figure out what went wrong so we could improve the design for our future products. Disappointed with how they dropped the ball on this one.
 
So, left with two broken pairs of headphones at the end of the week. One which will be fixed, one which I'll probably be stuck slapping an extender on the already very long plug for the rest of its life. If you're thinking of picking up a pair of these, be very careful with the plug!
whitemass
whitemass
I have too comment, it was foolish of you to think it was a bright idea to throw higher end IEMs into your pant pocket.
You've gotta be a little more thoughtful, and a lot less reckless.
Tom22
Tom22
@williamtdr you need to use those carrying cases that comes with the earphones! their expensive gear, gotta take of them!
WhatToChoose
WhatToChoose
I don't think this review is valid, unfortunately :/
 
Firstly, you are expecting warranty coverage after buying it off of ebay. I don't know of any manufacturer that honors their warranty through unauthorized sellers. If the person you bought it from on ebay said that it had a warranty, then you probably should ask them about it.
 
Secondly, most warranties don't cover mishandling by the user.
 
Also, I can personally vouch for RHA's customer support. I had an issue with mine which seems to have gone away, and they were very prompt with their replies and help. They would be a 5/5 for customer support in my book. In your case, you wouldn't really be a customer, since you did not buy it directly from them, even though it is their product.
 
I always keep my T10s in a case, even though they are built so well. Honestly, I am not sure if the standrdized 3.5mm jack itself can be reinforced.
 
Sorry this happened to you man, but I don't think the T10s deserve to be faulted due to the nature of the failure.
Back
Top