iFi support is excellent, they will sort you out unless it is user damage. Even then they should be able to help, there are stories where they have replaced stuff even if it's just out of warranty. This "review" is very badly worded and no one can understand your issue...

As I said in the forum, where you brought this up, it doesn't correspond with my experience at all. I find both iFi and AMR to be fully supportive of their products and in response to any technical queries.

Obvisouly this has nothing to do with a review - this is a bad customer service experience, I totally agree and should be sorted. But this is supposed to be a review.