Please contact uehelp@ultimateears.com. This is not part of the warranty repair service. Thanks!

yes!

We called it IPX as the system is the first known to us to be IP-67 certified being a water-proof spec. We learned from our development of UE 900 that RF connectors in general aren't reliable for IEM use and we had to tighten the spec with our supplier, however they are in general more reliable...

Looks really cool! BTW, we didn't call out this feature... the cinch/slider is lockable, which is a feature people asked for while we were working on the design of the cable.

Hi John, 1) I am not sure about the eFit system, but we do have a desktop scanner from 3Shape that can scan your impression or existing earbuds 2) While it is completely new tooling from the first T2 connector with reworked tolerances and internals, you can plug in any old Linum cables into...

Also keep in mind that the UE SuperBax cable is not a cheap cable. Estron market the previous generation of the able under their Linum brand, it retailed over $200. Thank you for your support as always!

Thank you! We made the decision to move away from the 2-pin more than a year ago and decided to partner with Estron to develop something more reliable. The failure rate on standard 2-pin type connectors are just too high and we had to do something about it.

The short answer is no, personally I recommend looking into the UE Live and UE 6 Pro :-)

Hi everyone, the 3rd gen 18+ has 2 of our updated True Tone Plus tweeters, sensitivity of the earphones also changed as well. Technically everything shipping after April 11th should be updated to the new version.

Yes, you are correct, they do not have the right information in this case.  The 4000s and other over-the-ear headphones by UE have been discontinued for a few years now.  We are expecting a shipment landing next week and we will be able to fulfill orders again on pro.ultimateears.com.   Thanks...

Yes, but United Sciences and UE have an exclusive contract, so the impression cannot be taken to any other IEM company.

Right now we have deployed the eFit scanner in a few areas, including UE HQ in Irvine, we are working with United Sciences to expand the deployment.

This is not a matter of opinion, but its a fact.  We have been working through component shortage issue with our supplier in the past few mont and we have been shipping products to our dealers since early this month.

It should be back in a few weeks, we are out of stock and cannot accept any orders at the moment

We ran into some delays with shipping, but its back in stock now.  Thanks for checking!