Your headphones have been repaired and are on their way back to you.

Immortal: What you are describing is normal operation for Kannon headphones. When the headphones are plugged into a charger, the charge light is illuminated. We did not engineer for the use case in which the headphones are plugged into the charger, but the charger isn’t plugged into the wall...

Caryn: We have already reached out to you via email about getting your Kannons back up to snuff. Please let us know when is a good time to contact you via phone or Skype.

This had me confused until I realized: the address that works is tactiontech (at) gmail. tactiontech (at) companyname doesn't work. We don't have an email dated yesterday from you. And I have responded to you directly from my personal account, so hopefully we will get things handled that way...

tactiontech@ is not actually a working email address for us, so yes, I'm afraid that explains at least some of the problem.

Vonsid: I'm not sure how we could have missed your messages (your head-fi sig doesn't show up in our email box), but please email me directly: john (at) companyname.com And we'll try to help you out.

Depending on how much residual charge remains prior to plugging in, and whether the Kannons are plugged into our charger or another device like a PC, it can take several hours to fully charge them. In normal operation the charging LED glows red while charging, and turns off when the batteries...

First, sorry that you don't seem to be getting the full Taction experience yet. We're happy to help and see if we can resolve your issues. With Taction switched on and turned up all the way, Kannons give a roughly 20dB boost of deep bass (yes, even below 30Hz) relative to the midrange. That...

Hey, folks. We’re working hard straight through the holidays to get caught up on our backlog, but I thought we should respond to the comment earlier in the thread regarding a user’s expectations about Kannon bass response without turning on Taction. As some folks discussed above -- yes, the...

AngryFish, just want to let you know that the Taction Technology ordering page is now Paypal-enabled. Let us know if you have any problems ordering. We aim to please.