[Shanling]

Hoping to get some advice on what can be done to fix my M1, as like some other posters have described, my scroll wheel has also broken after not much use.

The wheel itself has actually detached from the body, and as you can see in the photo, there seems to be a plastic sleeve (which holds the wheel in place), that has split in several places. I assume this is from the pressure of the click component of the wheel? The strange part is I've used it no more than a dozen times, and it's never been dropped.

I'm not sure what unscrewing the screw shown will achieve, if anything. Can it be repaired? Happy to send it back to @Shanling if something can be done, as I really like the player and want to try and fix it.

So sad this happened to your M1

With faults like this, your first step should be contacting the shop you purchased it from, it's firstly their responsibility to cover warranty.

 

[harpo1]

So sad this happened to your M1

With faults like this, your first step should be contacting the shop you purchased it from, it's firstly their responsibility to cover warranty.

I'm sorry but I must disagree. It's a manufacturer warranty. Most retailers only take returns for 30 days.

 

[Shanling]

These laws differ slightly around the world, but in most countries, retailer or given distributor is also the one covering warranty of product you purchased from them. One should always try to reach them first before going directly to manufacturer.

Warranty has nothing to do with "Return policy" offered by retailer.

 

[nandystam]

So sad this happened to your M1

With faults like this, your first step should be contacting the shop you purchased it from, it's firstly their responsibility to cover warranty.

I have contacted the seller (it was purchased from AliExpress) and I will let you know what happens.

 

[ichtch]

i want to buy shanling m1 but i have some question about charging before i buy it
1. i alr watched some unboxing video of shanling m1, 1 video included 3 different cable which is type-c to usb short cable,another video had 1 cable type-c to usb long cable, which one is true??
2.i see it didnt come with charger adapter just usb cable, which methods to charge as safe as possible for long term??(i dont mind about long charging),which best= buy phone adapter (please give me recommended charger adapter brand for m1) or its good to charge with PC/computer( which one is good usb2.0 or 3.0)
3.does it support for newer windows10 (windows 10 creator update) and how to transfer my song from my pc to shanling m1
sorry for noob question i just want to make sure before buy it
thanks

 

[Shanling]

i want to buy shanling m1 but i have some question about charging before i buy it
1. i alr watched some unboxing video of shanling m1, 1 video included 3 different cable which is type-c to usb short cable,another video had 1 cable type-c to usb long cable, which one is true??
2.i see it didnt come with charger adapter just usb cable, which methods to charge as safe as possible for long term??(i dont mind about long charging),which best= buy phone adapter (please give me recommended charger adapter brand for m1) or its good to charge with PC/computer( which one is good usb2.0 or 3.0)
3.does it support for newer windows10 (windows 10 creator update) and how to transfer my song from my pc to shanling m1
sorry for noob question i just want to make sure before buy it
thanks

1) Right now M1 only comes with one long USB-C to USB cable, some early packages had little more cables, but we don't offer that anymore.

2) We use phone chargers without any problem, I would recommend some bigger brand, we are happy with chargers from Samsung, Asus, etc

3) Yes, it works with latest creator update Windows 10 without any problems. Thanks to this update, you don't even need to instal our USB drivers anymore.

Transfer songs - Easiest is to copy songs directly on microSD card with card reader. But of course you can connect M1 to PC while card is inserted, that way your card will show up as next drive in your PC:

I'm here for any other questions you might have

 

[ichtch]

1) Right now M1 only comes with one long USB-C to USB cable, some early packages had little more cables, but we don't offer that anymore.

2) We use phone chargers without any problem, I would recommend some bigger brand, we are happy with chargers from Samsung, Asus, etc

3) Yes, it works with latest creator update Windows 10 without any problems. Thanks to this update, you don't even need to instal our USB drivers anymore.

Transfer songs - Easiest is to copy songs directly on microSD card with card reader. But of course you can connect M1 to PC while card is inserted, that way your card will show up as next drive in your PC:

I'm here for any other questions you might have

thanks for fast replied
what spec for an adapter , what volt and ampere is good and safe for m1?? what about an apple adapter which came with 5V 2A , i visited local seller yesterday that he said m1 is come with usb type-c that recommend with 12V and he suggest to charge with a notebook/laptop which is confusing me that i know an usb port 3.1 is 5v 900mA

 

[Shanling]

thanks for fast replied
what spec for an adapter , what volt and ampere is good and safe for m1?? what about an apple adapter which came with 5V 2A , i visited local seller yesterday that he said m1 is come with usb type-c that recommend with 12V and he suggest to charge with a notebook/laptop which is confusing me that i know an usb port 3.1 is 5v 900mA

Our officially recommended value is 5V, 2A, that's what you will also find in M1 user manual.

 

[ichtch]

Our officially recommended value is 5V, 2A, that's what you will also find in M1 user manual.

thanks for fast replied
so the best method is using an adapter which came with 5v 2a rather than with usb port from pc for long term right???

 

[Shanling]

thanks for fast replied
so the best method is using an adapter which came with 5v 2a rather than with usb port from pc for long term right???

It's our recommended way.

 

[ichtch]

It's our recommended way.

thanks. will buy it tomorow

 

[bloodyf8]

can anyone tell me about playback hours with FLAC 24bit 96khz and 192khz??,i was had another dap which they claim the playback are 9 hours++(2300mAH) but when i play with flac 24bit 96 or 192 it only play around 3-4 hours from full charged to 20%(from 4 bars to 1 bar) , all of my music is bought from mora.jp (all are flac 24bit most 96khz and some 192khz im too lazy to convert it to another format...serously)..i planning to buy shanling m1 but im too worry about playback time with flac.

 

[bloodyf8]

can anyone tell me about playback hours with FLAC 24bit 96khz and 192khz??,i was had another dap which they claim the playback are 9 hours++(2300mAH) but when i play with flac 24bit 96 or 192 it only play around 3-4 hours from full charged to 20%(from 4 bars to 1 bar) , all of my music is bought from mora.jp (all are flac 24bit most 96khz and some 192khz im too lazy to convert it to another format...serously)..i planning to buy shanling m1 but im too worry about playback time with flac.

any help guys??

 

[Oscar-HiFi]

Hum... rumour has it some Shanling's are coming to the UK...

 

[435279]

any help guys??

I can test for you but to answer your question properly we really need to know what the load is, impedance and sensitivity, or which headphone/iem also what volume typically do you listen at?