Dear d4free,   We will exchange the new products of last batch Xcape IE for you, which we tested very carefully already. We need you return the products that you think are faulty to us so we can analyze it. Our dealer reported that you still keeping 2 Xcape IE and both have the problem. We...

Dear customers,   I represent for Sunrise Audio. We are sorry to hear about your problem with our product. The first batch of Xcape IE had the imbalance problem because of heating voice coil and removed damping. There are some products had problem with weak glue that may cause split housing...

Thank you very much for the review! Xcape IE and Xcited are on the way to dealers.

Quote:   We found the problem already, there are about 10 pcs of Xcape IE in first batch short of glue which causes the heating in voice coil, our staff made a mistake when send some of the faulty products to UK. We will replace all the faulty products with new one and will check...

Thank you for the review!

Quote: Can you please tell us which source did you use, and did you hear at extreme high volume? It is really strange that your friend does not have problem with the same product. We do want to support every consumers for our company's mission is that, so please do not say bad thing...

Dear Sphinxvc,   Please tell us where did you purchase this product. We did not make any product like this, it seem to be a fake.   Best Regards,  

Quote: Please check if you use right tips and have good fitting. If the product has problem, please send it back to our dealer and we will exchange a new product for you.  

Xcape IE's bass will increase after burn in time, it will also tighter, more control; mid will be smoother, treble refined without harsh. These things can be easily recognize after 50-100 hours. after 200 hours, the sound will be almost stable.

Quote: Thank you for your review. I appreciate your time to write the review!   Regards,

Dear all,   In fact, we had mistake with introducing Xcape V2 to the online market. We noticed dealers that Xcape V2 is a new product, but it seems that Canada and some US consumers was mislead. We can not believe that you ordered Xcape V1 but receive Xcape V2. Please send an email to...

We are sorry about the name of new product. In fact, Xcape V2 will not continue in Western market any more, while Xcape "Impressive Edition" will be the only one product that has "Xcape" text in market.   "B" is code name of "Xcited", which will be release later.   Regards,    

Dear all, I have some information want to share with you about Xcape V2.   First, about the cable, material of new Xcape is TPE, which is environmentally friendly, more durable and high tension while can provide better signal. Price of TPE is several time higher than PVC, the material which...

Very nice review style!

Thank you for your impressions

Thank you for your impression

Thank you for the review!

Thank you for sharing your impression! Hope you enjoy Xcape

Glad to know you received Xcape. How about your first impression with sound quality?

Thank you for your first impression. Hope you enjoy Xcape

Thank you for your impression. May I ask you what's the amp you use with Xcape? 

The better fitting you have with earbuds, the better bass (or low frequency) you will get. Sponge is hard to make different thickness as S,M,L rubber tip. Donut Sponge help to improve high frequency a bit, but thickness is almost the same. We are doing research about an equipment that help...

Thank you for your kind reply. I think you should give more time on Xcape and HJE900 (I mean burn in it more, Xcape will need 100-150hours depend on how you burn in it).   Quote: You are more than right when said that

Great review!   Can I ask that how long did you burn your Xcape? Can your ear fit the bi-flange tip? Can you use S:flo2 and Gumstick to test too?   Thank you for you review!

Yes, we tried to make it as less microphonic as possible. If you can fit the bi-flange, bass will be more impressive