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- Aug 15, 2011
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Yes, he's @UniqueMelody on post #407 above.
When I first got my Merlins I loved the sound and the fit. But I couldn't shake the feeling that the sound was somehow out of balance... Like it was shifted to the left. At first I thought I got a better seal from the left monitor, but the attenuation of outside sounds was equally good on both sides and the imbalance wasn't present on all my music...
But today it struck me: The low bass is completely absent on the right monitor. If I shift the balance on the source all the way to the right, It sounds like my next door neighbor is hitting a cardboard box. If I shift it to the left, I get deep, hard-hitting bass. This is naturally flat out un-acceptable and I have emailed UM Global as well as UM UK. Both of them doesn't seem too keen on replying to emails though, so I'll be calling them in a few minutes.
I am VERY anxious to see how their customer service handles this.
You've tried swapping the L<->R cable connection with the IEMs to confirm that it follows the IEM, not the channel?
I had a problem with distortion with my SE530x8 and (luckily!) I got mine via Stephen Guo of Custom-IEM. He was extremely helpful in getting UM to fixing it 'cos my 1st attempt in sending it back, UM said they couldn't find the issue. It took 2 attempts (and as such over 8 weeks) to resolve the issue.
Damn, UM really started slacking lately. Hope you get it solved asap.