I just posted this in the thread for 64 Audio's IEMs, about my experience with the U5 and U10. I'm reposting it here too:
As an audio professional, I want to share my experience with the U5 and U10.
I had high hopes because 64 Audio market the U5 and U10 as very neutral and accurate, tuned specifically for audio professionals who need to do mixing and mastering. That is unfornately NOT the case. Not even close. Below are some of the emails I sent to 64 Audio regarding the frequency response of the U5 and the U10:
"I just got the U5, and have been testing it. There is a sharp peak at around 6~8 KHz, and it's excessively bright and sibilant. On all songs that have slightly brighter mastering, it's unbearably sibilant. I tried all the tips including tips from other IEMs, and I can't get rid of that sibilant peak. What do you advise?"
"After some in-depth testing with log sweep tones, sine wave tones, pink noise, and a large variety of musical material, this is the custom EQ curve I created in order to get the U5 close to sounding more neutral and accurate (see attached image).
When you recommended the U5 to me, you claimed it is neutral/accurate, but it is far form being that, and I cannot imagine any audio professional who would listen to it and think they sound neutral. The upper-mids region is so bright and sibilant that it's like sharp daggers stabbing the eardrums. The bass is bloated and way too thick. And there's a strange downward slope starting at around 1000~2000 Hz that makes the mids sound recessed, and then starting at around 6 KHz, it suddenly gets unbearably bright and remains so past 10 KHz and on.
My reference is a mastering grade 2.1 system (Klein + Hummel O 300Ds and Neumann KH805) in an acoustically treated studio, and I've also compared it to other headphones like the Stax SR-007MK2, Audeze LCD-2, Sennheiser HD650, Audio-Technica M50, JH Audio Angie, Noble Audio Kaiser K10U, Westone 4, Westone W60, Hifiman RE-600/RE-400, Ultimate Ears UE900, etc. The U5 is one of the worst offenders in terms of excessive brightness--to the point of being excruciating.
I'm willing to give you guys the benefit of the doubt that there's nothing wrong with the manufacturing, so I'm going to have to assume your tuning of the drivers is the problem. I don't know how you guys arrived at the conclusion that the U5 is neutral/accurate, but I'm extremely disappointed. After all that marketing effort, I can't believe this is what the actual product sounds like.
I'm at a complete loss here. In fact I'm dumbfounded by how bad the U5 sounds.
I think I need to speak to one of your engineers about this, because I cannot understand why this is happening. And if the U5 is indeed supposed to sound like this, then I must say I feel duped by your marketing. The product sounds nothing like what was promised. "
When 64 Audio asked about my source, this was my reply:
"My sources are PC with high-end pro audio interface, or high-end soundcard, or Samsung Galaxy Note 3, going through Objective O2+ODAC amp (which has .05 impedance and reference quality sound).
I've tried all the tips, and I always make sure the tips are fully seated on the stems all the way to the housing.
I always insert as far as I can in order to get the best seal, but I've also tried using more shallow insertion too.
This isn't my first pair of IEMs. I've been using them for almost a decade and have owned several of them, as well as tested many more. I'm also an audio professional and experienced audiophile, so I'm well aware of all the issues related to IEMs such as getting a proper seal, insertion depth, source, impedance, etc."
64 Audio then asked me to send the U5 back to them to check the tuning, and I did, and I asked them to keep me informed on what the problem was in this email:
"Please keep me updated on the issues you guys discover and how you fix them. I want to know if it was indeed a tuning issue with the drivers or some other problem, and I need to know for sure that the frequency response it perfectly neutral before you send it back to me. And if you cannot get the tuning to measure perfectly neutral, I'd rather you just refund me."
They then sent it back to me without any correspondence. But they actually sent me the U10 without telling me first, and I had no idea it was the U10 since the IEMs look pretty much identical, and it's only on the barcode sticker that you can identify the model number, and I had no reason to check the barcode sticker. After testing it, I sent them this email:
(Keep in mind that when I wrote this next email, I had no idea they sent me the U10 instead of sending back the U5).
"I just received the U5 you sent back to me after retuning the drivers, and it is still NOWHERE near sounding neutral and is not in any way acceptable for professional audio work. There's a little bit of change in the upper-mids in individual frequencies, but the overall sonic signature remains the same, with way too much sub-bass and lower-mids that sounds bloated and muddy, and the entire upper half of the frequency range is sunken and dull, with individual frequencies in the upper-mids and treble being way too sharp and bright.
When your office assistant (Jessica Ilkevich) emailed me on December 28th telling me that you received the U5 I sent back, I had specifically given her this instruction in my reply:
'Please keep me updated on the issues you guys discover and how you fix them. I want to know if it was indeed a tuning issue with the drivers or some other problem, and I need to know for sure that the frequency response it perfectly neutral before you send it back to me. And if you cannot get the tuning to measure perfectly neutral, I'd rather you just refund me.'
I never got a reply, and then the U5 was sent back to me without any notice, as if my entire instruction was completely ignored.
Then when I tested the retuned U5, it pretty much sounds very similar to before the retuning. I have attached two screenshots showing my EQ correction for both before and after versions and how they largely are the same.
I have to wonder how your audio engineers are measuring and tuning the headphones, because this is NOT what neutral/accurate sounds like--not by a long shot. Do your engineers even test the IEMs using logarithmic sinewave sweeps, individual frequency sinewave test tones, pink noise measurements, and professional headphone measurement equipment? I can't imagine that they do because if they did, it'll be clearly obvious how far from neutral/accurate the U5 is, yet you are advertising it as something for audio professionals.
At this point, I doubt any additional effort to get what you advertised/promised is necessary, as I don't feel it's even possible, so please just give me a full refund."
64 Audio then informed me that the U5 I had sent back to them didn't have tuning issues and it sounds as they intended, and they had sent me the U10 to try but forgot to tell me about it. If I liked the U10 they'd give me a discount.
And finally, everything concluded with me sending back the U10 and getting a refund for the U5.
Now, my main point here is this:
I'm sick and tired of audio product companies claiming that their products sound neutral/accurate and are designed specifically for audio professionals that do mixing and mastering, when the products sound nowhere near neutral/accurate in frequency response. And it's not as if it's impossible to achieve frequency response that's very close to neutral/accurate, because it's been done before. Even if those attempts by the other companies weren't perfectly neutral/accurate, they were at least within an acceptable range of neutrality/accuracy that I would not raise an eyebrow if those companies claimed their products are suitable for audio professional who need neutral/accurate audio reproduction.
The problem here is that companies that don't produce products that are neutral/accurate yet advertise them as so, and it really, really pisses me off. That is false advertising, and it wastes our time and energy when these products don't perform anywhere near what the companies promised. I have no doubt that their audio engineers know their products don't actually measure neutral/accurate, and I have to believe that they do test and measure their products properly. The problem here, I think, is overzealous marketing deparments trying to sell the products as something they are not, in order to appeal to wider range of customers who would otherwise not be interested in their products. When you make a claim that your products are neutral/accurate and meant for professional audio engineers doing mission critical mixes and masters, you better be able to back it up with the performance of your products, otherwise you're just another consumer audio company using hyperbolic marketing language/false advertising to sell your products as something they are not.
64 Audio is far from being the only offender in this, as we all have seen similar behavior from other companies. It is my hope that we can do something about it--to force these companies to change their behaviors and be more honest about their products. But the consumer audio industry is notorious for being opaque, and to ask them to show actual measurements of their products would be met with nothing but silence. Pro audio industry is better in this regard, but it's usually the high-end products that provide measurement data for their products.
Anyway, I'm sharing this for those of you who need neutral/accurate frequency response and are hoping to find it in the U5 or U10. The bottomline is, you won't find it in those products.
Also, I want to say that I'm not specifically angry with 64 Audio or anything--I'm just disappointed in the entire consumer audio industry (and also some pro audio companies) for how common this type of behavior is. 64 Audio is not worse than other companies, since many other companies are the same way, and we the consumers simply need to fight against it and force them to change their ways.
And one more thing--none of this has anything to do with the wonderful ADEL technology or the work that's done by the folks behind that technology. I'm only talking about the frequency response.