I don't doubt you here; it wasn't my intention. I was just making sure that all your parameters are correct for the test, and I'll be honest, I am curios, now that you have brought it up. For instance, there is a volume limiter in settings, and since this is a digital volume, and does affect volume from LO, that volume max should indicate max voltage. The only other question is, are the numbers that iBasso gave under load (usually 1K), or unloaded? You would think that with no amp draw, it SHOULD be max voltage you are reading, but like you have said, those numbers look pretty low.
Have you tried reinstalling the last FW update on android 9? That is the first FW that supported Amp14 IIRC.
I am curios, have you tested in this manor the Amp13 or 11 or 12? I would be interested to see what those cards get unloaded?!