People are too easy to jump to conclusions, that same person you quoted also instantly assumed Grizzly's pair being broken on the left ear was a Focal QC related issue without having the slightest idea regarding what happened to the headphones in question. Doesn't matter to which length companies go to to provide the best customer support possible, sort of saddens me to see to the same extent as people who call up a company they have an issue with to rage out at the poor lady that's picking up the phones who is probably more than willing to help and/or comfort (more often than not).
Nothing but respect for someone that's willing to go the extra mile to make sure every single product they produce is up to the standard it should be. 2 people having issues with their headphones and suddenly Focal are greedy, zero awareness of how things are actually handled. Guess the several hundreds that have had no issues (some of which surely do not even frequent head-fi) have to speak out otherwise the faulty product bias is through the roof.
More to the point, I hope you get your pair soon
@grizzlybeast
and
@Audio Addict
will be great to hear your full impressions as you know!