This is the first thread I start in this forum and at the same time my very first post :)
I've been reading the threads concerning the FiiO X3 for some time now which finally made me buy one of these fine little music enthusiast devices. Today I've received my purchase and after listening to it for some hours my preliminary evaluation is simply: BRILLIANT!!! Until now I was using a Sony Walkman NWZ-A846 (which I thought sounded pretty good) ... now I heard the difference! I truly fell in love with the X3 – acoustically speaking. And I don't even own real high-end headphones, I'm listening with some AKG 545 for now – but yet my ears have never been more satisfied!
However, of course I'm also aware of the various limitations of the X3 and can't really remember all of the problems and issues reported by other users of this forum. Most of them were repetitions of old (and often already solved) problems anyway – over and over again! "Disordered" and "eternal" would still be euphemistic terms for the corresponding threads. Of course I know how web forums work, so this is nothing new to me at all. Forums are a powerful tool for discussions, close customer relations, the spread of crowd sourced news and so on. But they are also very limited and inefficient in terms of overview, summarization and consensus-finding processes. I know the people from FiiO in the forum here are very present and doing a lot to put some order into the jungle of bug reports and feature requests. Nonetheless I think it would be overdue to improve FiiO's bug management and feature tracking. And the creation of a knowledge base (with hints and clues, tutorials, known issues, ...) would also improve the experience of your customers dramatically.
So my concrete suggestion is: Why don't you use UserVoice in parallel with this forum to track new features requested and manage issues reported by your users (which undoubtledly are full of ideas)? It would allow them to vote for the most wanted features and most urgent and annoying bugs. It would be immediately visible which problems already are fixed and which features already are implemented in new firmwares. It would allow you to communicate the current status of an issue (like "completed", "started", "planned", "under review" or "declined") and to build a clear and straighforward knowledge base in one place. It would therefore help much to avoid endless repetitions of the same questions and reports and instead enable you to easily estimate which issues are the biggest buzzkillers. And – problably most important – it would save you as well as your customers a lot of time! I certainly would be the first one to suggest a great bunch of (in some cases very small) new features and changes to the software of the X3. And I'm confident that a majority of the folks here would follow suit.
Of course you could choose another plattform similar to UserVoice (or build one by yourself) – the point I'm making here is about the basic principles it organizes crowd inputs. UserVoice is simply the most user-friendly one I know about (which means you don't have to be an expert or software engineer to make use of its full potential). A demo page can be visited here. And no, I'm not affiliated with them in any way.
I hope you really take my suggestion into consideration! It appears to me FiiO is a company that puts great emphasis on the opinions and wishes of their customers – meaning not only in marketing rhetorics. So why not substantially facilitate them to communicate their views and find answers to their questions?
Edited by bhabba - 1/30/14 at 3:54am